Redirect To Requested Item (RITM)

TL;DR - An approach to redirecting to RITMs without implementing wacky customisations A re-occurring theme in the community since ~Madrid is the ability to redirect to the RITM record when a request is submitted on the portal. Now, there are a number...

• Article
• Multiple Versions
• Request Management
• Service Catalog

Platform Analytics Export Function

Is it possible to restrict the export function? Like this function is only accessible only by users with admin role

• Question

ServiceNow MCP Client not working

Hello Everyone.I wanted to check if there is any update or official guidance on MCP Server compatibility with ServiceNow at the moment.Issue I’m facing:I have a custom MCP Server locally hostedWhen I add it in ServiceNow AI Agent Studio and try to us...

• Question

Platorm Anaytics Cascading filters n CMDB Services

 Hello,In the CMDB service tables, I have services with parent–child relationships defined through the Parent field.I want to add three filters to a dashboard:Filter 1: show all services with no parentFilter 2: show the services whose parent is the s...

• Question

Modal not showing

Hello,I'm working on a development that is basically a button on the Changes List for the user to cancel multiple records, on click should open a modal so the user can insert a comment. And when submitted the comments are posted in work notes and clo...

• Question

How to Bypass Entity-Based Access for Specific Use Case in Risk Statement Table (GRC Application)

Question:Hi Everyone,We are currently working on enabling Entity-Based Access (EBA) for a client in the ServiceNow GRC applications — specifically for Risks, Issues, and Risk Events.At present, ACLs are configured based on group hierarchy, which cont...

• Question

Remove Slack integration/Spoke

Hello experts,our instance has a configuration with Slackand the new requirement is to remove the slack integrationit was found that Slack Spoke is having more usage in the Integration Hub usage stat, so leaders have decided to remove the Slack integ...

• Question

MS Teams Integration impact on Integration Hub Transaction usage

We are giving some consideration to doing a MS Team integration and one of the questions that has come up is the potential impact this will have on our iHub transaction volumes. We currently have the 1 million tier and are wondering if doing this int...

• Question

Scheduling a report for dynamic Recipients based on the table column of the report

Introduction: I have read some questions or queries on scheduling reports for dynamic recipients based on the table column of the report. Also, I had a few issues while working on the same requirements. Hence, I have started to write this article. I ...

• Article
• Multiple Versions
• Reporting

How to hide the declarative ui action based on url , such as sow it is vsible and cmdb (not visible)

• Question

Walk-up Experience User Search on Check Screen - VERY SLOW

Hello, We have implemented the Walk-Up Experience. During development and testing, no issues were reported at all but as soon as the implementation was release to Production we have noticed that the user query on the Check-in screen can take anywhere...

• Question

How to enable hyperlinks in the communication widget.

I was trying to enable hyperlinks as most of the time, our service desk team or developers send URLs over to the customer or receive URLs from the customer about an item or dashboard.We feel like not having clickable option for those URLs is not a go...

• Question

Setting Capacity in Resource Management

In all of the documentation I am finding for Resource Management, they all seem to start with requesting the resource.  Am I to assume that the capacity for all of these resources has already been configured/entered?  It is a bit confusing as the doc...

• Question