ServiceNow Community

Location to be locked for only specific users to update to add it to any CI

I would like to make the location to be updated or added to any CI by only few members. How to do it ?

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Register today for the Memphis SNUG!

Hello SNUG Members! We're excited to be hosting the in-person Memphis SNUG Meeting on Wednesday, December 10, 2025, at St. Jude Children’s Research Hospital – Peabody Place Campus. Enhancing and accelerating your success with ServiceNow is the fo...

Event

Retired values are showing even after saving the records

Requirement :In Line of business field we have to Retire values (“Home”, “Personal Auto & Home”) and these values must remain visible and editable on existing records that already contain these values, but shall not be available as options for new r...

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Troubleshooting SG-AWS Missing RAM/CPU/Disk data - Diagnostic Tool shows IAM Failures & Empty S3 Con

Hi Team , We are currently configuring the Service Graph Connector for AWS (SG-AWS) to populate our CMDB with detailed EC2 instance information (RAM, CPU count, Disk sizes, etc.). We are running into an issue where these "deep discovery" fields are c...

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How to make assignmnet group default when an interaction is created via virtual agent

Hi Community, How to make ABC group has a default assignment group when an interaction is created through virtual agent. At present I can see interaction by default is assigned to 'Virtual Agent' user. Is there any configuration to make default assig...

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Adding fields to Standard Ticket Header

Hi,How can I add more fields next to Created, Updated, State on top of the ticket (not the info fields):

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Sys Admin Certification

Hi everyone,I just completed the System Administrator coursework. I am now eager to seat the certification exam. Are there tips that i need to know before going for that ?Thank in advance to you all for your reply.

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Office Component Separately Licenses Requirement Showing in License Usage

Office components such as Word, Excel, and PowerPoint etc are appearing as separate license requirements for different Office versions in ServiceNow, even though we have active Software Assurance (SA) coverage of Office Professional Plus.All Office c...

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Office Components

Recommended path as IT Change Manager.

Hello, SN community.As a I am beginning my journey in this platform as Change Manager, I would like to have your recommendations about the modules I need to know to deliver to my company the best possible results.I began with the basic use of the pla...

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Ticket Action to open pop up for client to respond and update record

Hi,How can I raise a pop up with that has one field of type multi line string with name 'Reason for cancellation' and after the user submit it will go and update the wm_task of the current wm_order?

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Adding a Time Out for a Due for a Duration of Time Action in a Flow

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...

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Risk Event Task in GRC

Hi, In risk event related list task- risk event task i 'am facing issue. "Security constraints prevent access to requested page". What is the reason for this ?

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ServiceNow December LCO Release Will Transform How You Manage Contracts

ServiceNow Legal Contract Operations: The December Release That Will Transform How You Manage Contracts, Powered by Now Assist AI The future of contract management is here; it's intelligent, automated, and remarkably intuitive. ServiceNow is thrill...

Article

RITM state changed to "(4)" when request is canceled

Dear ServiceNow Community,I have an issue for which when a SAD request is canceled all the associated RITMs about that request got "4" as state, which is not present in the dictionary about the state field of the "sc_req_item" table. I checked lots o...

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Business rule not working to prevent serial number in a request form

I create a business rule, which needs to prevent a serial number in a request that already exists in a table. Business Rule is not working. Attached the screenshot.

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