ServiceNow Community

Type field in Emergency change

When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.

Question

After change the change view to change models , The request for approval tab is missing on the form

After change the change view to change models , The request for approval button is missing on the form

Question

Hide uncheck checkboxes inside a multi row variable set

Hello , I have a multi row variable set that has check boxes that represent canada provinces, but when only once province is selected the unselected ones show as false. Is there a script to use to hide the false values in the portal and in the back ...

Question

🌟 Understanding Flow Variables in ServiceNow Flow Designer

Flow Designer has truly transformed how we build automation on the Now Platform. Its low-code, intuitive design allows developers and admins to build powerful workflows without writing heavy scripts.Among the many capabilities Flow Designer offers, F...

Article

Get Familiar with Agentic Workflows & AI Agent

We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done. This hands-...

Article
Support - Customer Enablement

Manager add Delegate on behalf of user

I am working on a requirement to allow a user's manager (or other appropriate person) to set up a Delegate on their behalf. Use case is employee has medical emergency with no prior notice and immediately is offline. How have other organizations handl...

Question

Configurable Portal Widgets: Portal Catalog Quick Links Widget

Below you can see Portal Catalog Quick Links. In this example, it's displayed on the business portal. This widget is out of the box for the business portal and other CRM & Industry customer portals that leverage Configurable Portal Widgets. Wh...

Article

Update specific fields in another table when Incident notes change (single flow)

I can trigger the Flow successfully (Attached screenshot)when any of the three fields change — the challenge is inside the Flow action:How do I check whether Work Notes changed vs Additional Comments vs Resolution Notes?What is the best pattern to up...

Question

Location to be locked for only specific users to update to add it to any CI

I would like to make the location to be updated or added to any CI by only few members. How to do it ?

Question

Register today for the Memphis SNUG!

Hello SNUG Members! We're excited to be hosting the in-person Memphis SNUG Meeting on Wednesday, December 10, 2025, at St. Jude Children’s Research Hospital – Peabody Place Campus. Enhancing and accelerating your success with ServiceNow is the fo...

Event

Retired values are showing even after saving the records

Requirement :In Line of business field we have to Retire values (“Home”, “Personal Auto & Home”) and these values must remain visible and editable on existing records that already contain these values, but shall not be available as options for new r...

Question

Troubleshooting SG-AWS Missing RAM/CPU/Disk data - Diagnostic Tool shows IAM Failures & Empty S3 Con

Hi Team , We are currently configuring the Service Graph Connector for AWS (SG-AWS) to populate our CMDB with detailed EC2 instance information (RAM, CPU count, Disk sizes, etc.). We are running into an issue where these "deep discovery" fields are c...

Question

How to make assignmnet group default when an interaction is created via virtual agent

Hi Community, How to make ABC group has a default assignment group when an interaction is created through virtual agent. At present I can see interaction by default is assigned to 'Virtual Agent' user. Is there any configuration to make default assig...

Question

Adding fields to Standard Ticket Header

Hi,How can I add more fields next to Created, Updated, State on top of the ticket (not the info fields):

Question

Resolved! Sys Admin Certification

Hi everyone,I just completed the System Administrator coursework. I am now eager to seat the certification exam. Are there tips that i need to know before going for that ?Thank in advance to you all for your reply.

Question