ServiceNow Community

Performance Analytics Report

I want to create a report for a person named ABC. ABC is listed as a manager on the user table with 10 direct reports. Each of those 10 people are managers of 100 more users, and so on. How can I create a report that shows all incidents assigned to u...

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Actual Elapsed time considering Pause Duration in calculation

Hi Folks, We are facing an issue where the actual elapsed time is considering the Pause duration in SLA calculation.It is specifically happening with the records with no Schedule or 24*7 schedule. Please help me understand if its an issue or an exist...

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Resolved! Show group member in list collector based on another variable from sys_group

Hi, How can we filter the list of user in list collector based on what is selected to another variable, variable 1 = groupvariable 2 = goal is to show list of member only based on selected in variable 1. In my mind I need to use onchange and script i...

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Sub topics should be visible in one go no 'view all' button required

Hi @Everyone,Our project's requirement is to remove 'View all' button and all the topics should be visible at once. I tried with changing the server, client, html codes but not getting the result. If anyone knows please let me know. Thanks.

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SAM Health Checks - How to turn off one or more checks?

We are in the process of "operationalizing" our use of SAM Health (tasking for findings, reporting on health to leaders/stakeholders, etc.). There are some SAM Health Checks which are not relevant for us and we'd like to turn them off. For example:...

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How to add attachments to a form?

Hi,Can someone show me the Steps on "How to add attachment(s) to a form?"?The catalog item form has an Update button which when clicked brings up the File Manager "Open" dialog where you can choose the folder and file to attach to the form. Thank you...

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Populate first selected user Email id from Multi-Select "Requested For" Field in Catalog Item

Hi Community, I’m working on a catalog item where the "Requested For" field needs to support multiple selections, so I’ve configured it using a List Collector.Additionally, I’ve created a second variable to capture the email address of the selected u...

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Populate assignment group based on catalog item RITM by using Flow in Flow designer

Hi ServiceNow Devs, I've a requirement to populate the assignment group based on catalog item RITM, all catalog items are using same variables.But different assignment group is used for all catalog items. There are 18 catalog items RITM mapped to dif...

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Reference field are empty in public record producer

Hi All, I have created public record producer for external users. It is working fine and they are able to submit record. Now I have created one reference field on record producer which refers to different table. External users cannot see values in re...

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ServiceNow logo change to default if no ITIL role

Hi all, We have seen from our company instance that if a user have ITIL role, then logo is showing our correct company logo in our instance, but if user only have access to a custom app, hence no ITIL role, then they see the default ServiceNow logo...

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Onload client script to insert a url link on normal change request

I need to create a onload client script that inserts a clickable "Knowledge Article" url link with the title on a "Normal" change request record and placed under a certain field. Below is the code I produced but I am not sure what I am missing, Can y...

Question

Timezone issue

Hi We tested the following script and it worked fine then: var currentDate = new GlideDateTime();// Set the date to the first day of the next monthcurrentDate.addMonths(1);currentDate.setDayOfMonth(1);// Subtract one day to get the last day of the cu...

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Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments

Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...

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change

When is a change task for Post Implementation Review created for an unauthorized change?A. When the c hange request moves to CloseB. When a change manager accepts the changeC. When the change request moves to a state of ReviewD. When the change reque...

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From Purchase Order to Retired Asset: Closing the gap with ServiceNow’s Source-to-Pay (S2P) and EAM

There is a familiar moment in many organisations where finance believes an asset has been purchased, operations believe it has been deployed, and technology believes it hasn’t yet been onboarded. 3 truths, all partially correct, none stitched togethe...

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