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SCCM job for removed software is deleting ALL software from SCCM in cmdb_sam_sw_install

David77
Giga Guru

We've been running SG-SCCM for some time successfully.  We were only interested in servers and computer CI hardware data, but not software. 

 

However, we recently implemented SAM-Pro and that's when we noticed that while the "SG-SCCM Software" job will populate table cmdb_sam_sw_install, when later the "SG-SCCM Removed Software" job runs it then deletes ALL the titles just put there.  We have not customized anything in the SG-SCCM setup.

 

if we don't run the Removed Software job, then all the titles from SCCM stay in cmdb_sam_sw_install.
We can watch the titles being deleted as the remove job runs. 

 

While we have a case open w NOW Support, so far they don't have an explanation.

Has anyone else run into this problem, and if yes, please share the remediation.

Thanks!

1 REPLY 1

Tanushree Maiti
Giga Sage

Please refer this links, see if it helps you:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1720981#:~:text=Clear%20cmdb_....

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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