How to test VA enhancements in MS teams directly befoe deploying in production environment?

• Question

Please advise on the right way to use Maturity item /success goal/success activity

Hi Folks, Hope you all are doing all good!!. 1.How Maturity items and success goals and success activity and Value Builder tasks are linked with each other? Explain with one maturity item. If there is any template available , please share.2. How can ...

• Question

Who add members to Resource Groups?

Hi Friends! I was wondering so far that Resource Managers could create and add members to the resource groups. But what is happening is that Resource managers can create groups, but can't add members to it. Is it normal behavior to the role? or am I ...

• Question

I want to get the attachment length for the catalog item from service portal before request submiti

Hi All,I want to get the attachment length for the catalog item from service portal before request submitI have one variable called "request approval" which is check boxif above check box is true,I need to make the attachment mandatory before submitt...

• Question

How to set How to call a Sy property from a JSON Code

I have a UX Macroponent Definition  https://Yourinstance.service-now.com/sys_ux_macroponent.do?sys_id=6295cbe0c3b57250eee1fe8f050131bd&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null In State variable I want to replace 7 from below query ...

• Question

How do I add a template and blind copy a user group via Inbound Action?

Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...

• Question

Need Option to Link Existing Case to an Incident

Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...

• Question

Make Request Exception survey mandatory

when we raise a request exception for a vulnerable item, a Survey popup will appear but user can close without filling the fields. we want to make the user to fill form and submit then only exception request process needs to start. 

• Question
• Application Vulnerability Response

Plugins needed for Now Assist in Virtual Agent

Hi all, We plan to implement Now Assist in Virtual Agent for our client, but the documentation doesn’t clearly specify which plugins are required. Since the client is only interested in Now Assist within the Virtual Agent, we want to avoid installing...

• Question

Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

• Question

CMDB Health Dashboard, under compliance shows " No Data Job Completed, however there were no CIs"

HI Community, In CMDB Health Dashboard, under compliance it is showing as like this "No data availableJob Completed, however there were no CIs available to evaluate" what does it means? where i need to check this and for other 2 completeness and corr...

• Question

Synchronization between a parent and a child change.

We are implementing a parent–child change model in ServiceNow and are looking for best-practice guidance.As a Change Manager, I want to explore and validate how parent and child Change Requests should transition between states, so that Resolver teams...

• Question

Lists and Filters Lesson

Hello, I'm having issues with the Lists and Filters Lesson validating. Attached is what I see. To my knowledge, I followed the steps. I'm unsure what the issue is.

• Question

Flow not working on TPM Table sn_apm_tpm_discovered_technology_run_log

I tried to create an incident record using Flow, on trigger when a new record is inserted into TPM table sn_apm_tpm_discovered_technology_run_log. Somehow it's not work when I tested with a new record in this table. I checked there is no access or AC...

• Question

JSON field attribute

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   A situation that sounds familiar when working with fields with JSON code: The JSON code hard to read, the code looks unformatted, the structure or errors are...

• Article