ServiceNow Community

Need help COnfiguration

Hi Team - can i any one please help me The resolution steps provided in the article - how should i configure can any one please provide me the steps . if possible please provide screenshots for better uderstanding

Question

Adding Bulk Incident Acceptan Option

Hi All, I was exploring the option of adding an ‘Incident Accept’ button to the dropdown. The idea is that during an outage or major issue, users can simply check the corresponding box and select the ‘Accept’ option from the dropdown for quicker hand...

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Incident Management

How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

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Can Device42 really do ServiceMapping faster, better, easier than Service Mapping?

Some folks on our DR Disaster Recovery team want to work with a vendor to implement Service Mapping by using Device42. The vendor *claims* D42 can do Service Mapping with very little intervention or input from our application teams - I'm highly skep...

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Workspace SOW change field color according value

How can I'm using Service Operation workspace and I need to change a field color according a value in the form of interaction. I need change the color of field state according the value. For interaction state New = red, state wip=yellow and state clo...

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if any attachments submitted with the HR case, include those attachments in the email.

HiI am working on a flow(hr core scope) where I am using the send email action to send case-related details. The challenge is copying the HR Case attachments into the email notification.Attempt 1: OOB “Copy Attachment” ActionI tried using the out-of-...

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Send email with only newly added attachment for Network assignment group incidents

Hi Team, I have a requirement to send an email notification when a new attachment is added to an Incident, but only for incidents assigned to the Network assignment group. The email must include only the newly added attachment.Previously attached / o...

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Issue with workspace view

If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...

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SCCM job for removed software is deleting ALL software from SCCM in cmdb_sam_sw_install

We've been running SG-SCCM for some time successfully. We were only interested in servers and computer CI hardware data, but not software. However, we recently implemented SAM-Pro and that's when we noticed that while the "SG-SCCM Software" job wil...

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using the mid.jar MANIFEST.MF build details to get the actual ServiceNow version?

Hi, We face a challenge with instance upgrades (full and patch) and our CyberArk (CP) integrations. The CyberArk Hash value for mid.jar changes with each version. We have semi-automated the generation of the Hash value as follows:Download the new ve...

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(Article5_TM) Issue faced for MRVS type catalog var on SCTASK to display it as mandatory & Fix

Multi-row Variable Sets (MRVS) were introduced in the ServiceNow London release. They were designed to allow users to add, edit, and manage multiple rows of data in a table format within a single catalog item variable set. Issue Statement: For one of...

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(Article4_TM) Outside a VDI - a ServiceNow error message containing an IP address

Issue Statement: Outside a VDI, a ServiceNow error message containing an IP address usually indicates that the IP address of the machine (home network, public Wi-Fi) is not whitelisted in the instance's IP Address Access Control list or is being bloc...

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How do I edit the Change Request values in Template Management?

how can I display the DownTime field value as only 'No' on a change request values section of a create a new standard change template and proposed new standard change ?Where do I edit it?

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SLAs for incident

What are best-practice SLAs for incident priorities P1–P4?

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Issue configuring new CyberArk CCP Integration

Has anyone had any luck configuring the new CyberArk CCP Integration in Zurich. We have setup the config file and it is making calls to CyberArk, but it can not find the credential using the same Credential ID as it used for the AIM Client. I belie...

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