Completing a request as an itil user does not reflect in the onboarding activity set state

Hello experts,We encountered an issue wherein when an itil user tried to close the request record created by an activity set in an onboarding request, it's does not get reflected in the activity set state.Even though the itil user already closed comp...

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Unable to select application in the application picker for a custom application

Hello All, We have a custom application to whose admins we have given delegated_developer role. All the services of this application are offered via a custom portal created for it. Whenever a new artifact is created from this portal - it automaticall...

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Fields make editable to a group only

I created an ACL for 3 fields to be editable only to a specific groups, but it's not working.Sample ACL By default, role snc_internal is already there. I tried to remove the role but it is required in add role by create new ACL. 

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How to edit "contact us for help " on esc portal

Hello All   Can someone suggest how to edit this widget on esc portal  

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Hello all just exploring all the features of ServiceNow

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Query about Catalog Builder

I notice that when using CB to create a catalog item, it automatically creates a default update when you submit it. Then if you edit the catalog item and submit it again, it will create another update set.If I am going to transfer the update set to a...

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Attachment not being transferred from record producer to HR ticket

Hello All,  I have created a record producer and added the variable " Attachment" (gave it a different name),When users upload the attachment, it is being copied to the HR case being created, any advise? 

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CSA Exam Looking for Mock Exams & Practice Questions

CSA Exam Looking for Mock Exams & Practice Questions

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Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works.

Today, AI finally clocks in.  We asked, and you responded: your AI tools don’t work how you want them to.    Maybe you got a wall of text with perfectly structured grammar on what you should do next, but that’s not getting the job done. It left you a...

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how to recover my certificates after complete loss of my account

Hi everyone,I recently left the company I was working and I need help recovering my certificates. I do not have access to my account at all, as I used company's email to log in to nowLearning. Is there a way to access my account?

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The Devil is in the Details: Understanding Permissions for the Microsoft SharePoint Online Spoke

Do you have a need to integrate ServiceNow with Microsoft SharePoint?   Let's dive into the Microsoft SharePoint Online Spoke to understand more about what it can do for your project!   Scenario: You've found the Microsoft SharePoint Online Spoke and...

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• Automation engine
• Integration hub

Risk ID Quetionniares won't initiate

Has anyone even received this error before when trying to initiate a risk identifications questionnaire. I recently made changes to the questionnaire and now I am getting this error. The new risk ID questionnaire works in a lower environment but does...

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CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Hi , Im  trying to register for my CSA exam through servicenow university , i have completed the payment and received the invoice as well . But the registration page is refreshing every second and in loop of continuous refreshing.Has anyone faced thi...

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including Business application and mapped application table in Copilot

We have an existing connection with Copilot using Microsoft 365 connector and would like to include the business application and the mapped application tables in Copilot indexing so that when the user gives a prompt in the Copilot, these table would ...

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Using GlideRollbackContext API for records created via UI

Hi,we have some playwright tests, where we create some records using UI. However, the records created are in scoped apps, hence, our record cleaner, which uses TABLE API to delete the test data/records created during the test run, is not able to dele...

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