difference between system property and base property

please specify detailed differences ?

• Question

onchange caller autopapulate caller manager email and caller magagermobile number

function onChange(control, oldValue, newValue, isLoading) {if (isLoading) return;// If caller is cleared → clear manager fieldsif (!newValue) {g_form.clearValue('u_manage_email');g_form.clearValue('u_manager_mobile_number');return;}// Fetch Caller re...

• Question

How Display a table list View In UI Page.

Hi All, I have a requirement  where I have to show all the incident list view in ui page which having  the selected configuration item from catalog variable.PLEASE HELP AND LET ME KNOW IF THERE IS ANY OTHER APPROACH THAT I CAN FOLLOW.  <j:jelly xmlns...

• Question

Remove duplicate Additional comments appearing in REQ activities field form in SOW

Is there is a way to remove duplicate additional comments appearing in REQ activities field in SOW? I created a business rule that successfully adds the comments to the RITM form but when I add a comment in the REQ activities field, the comments appe...

• Question

How does servicenow OAuth Entity profile automatically refresh the access token?

I have setup the sharepoint online integration connection with grant type as client credential, when I click on the "Get oAuth token" then the client system has given a access token alone with 1hr of validity. But i'm wondering from then how it is ge...

• Question

why we cant return object through script include ajax

hey when i share object/array  from ajax script include at that time it cant receive whole object/array at client side , to resolve that i have to first convert object/array in string using JSON.stringify() method and at client side i need to parse t...

• Question

How to add Category in Response Template UI Page

Hi All,Please share your inputs /idea on below concern.I would like to add Response Category field with Dropdown list, please let me know who can we do it.UI PAge :  sn_templated_snip_message_template (OOB),based on Category selection on ui page Temp...

• Question

Show Pending approver name if approval in requested state for RITMs

Hello, my requirement is to show the pending approver names if the approval is in requested state for RITM. This is required for all teams to see the list of pending approver name from employee center. I have tried to use standard ticket configuratio...

• Question

How to exclude specific approvals from My Tasks in EC?

G'Day. In Employee Center's My Tasks, I have a use case where I would like to show approvals for Change Requests, but only when it is in the Assess state. Then, when the change moves to Authorize, I want the corresponding approval NOT to show in My T...

• Question

Suggestion for Impersonation in script

Hi All, Could you help to suggest as a best practice, which function should I use to impersonate in script? Option 1: As per Impersonate a user using a script - Support and Troubleshooting , But seems like this doesn't work in non-interactive session...

• Question

how to use snc pwdUtils in onafter transform script in csm

• Question

DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However,  I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

• Question

Servicenow

How to know deleted records 

• Question

Looking for Junior ServiceNow Roles or Freelancing Opportunities

Hello Community,I have around one year of hands-on experience in ServiceNow, mainly in ITSM and ITOM modules, and I also hold the Certified System Administrator (CSA) and Application Developer(CAD) certification. After taking a short career break, I ...

• Question

Send notification to On-call person instead of entire group

Is it possible to send notifications to a team's on-call person when their team is assigned an incident/task, as opposed to sending notification to the entire group? We're seeing a very high number of emails going to entire teams when their team is a...

• Question