how to recover my certificates after complete loss of my account

VasilisKolokyth
Kilo Explorer

2 hours ago

Hi everyone,
I recently left the company I was working and I need help recovering my certificates. I do not have access to my account at all, as I used company's email to log in to nowLearning. Is there a way to access my account?

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Huynh Loc
Mega Sage

an hour ago - last edited an hour ago

Hi @VasilisKolokyth ,

Please open a support case to merge your old and new accounts in ServiceNow University. Once the merge is completed, your certificate will be transferred to the new account.

For more details, please refer to the following article:
https://learning.servicenow.com/lxp/en/account-user-training-and-learning-credit-management/change-m...

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