ServiceNow Community

Keyboard keys not working to select a date on an sp-date-picker on an sp-modal dialog

I am required to configure an sp-date-picker on an sp-modal dialog to work with only the keyboard. I am using the sp-date-picker in two places; one on a portal page form and the other in an sp-modal dialog. In both places, the calendar element works...

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Model_ID Population in Switch Discovery

In Network Switch pattern I have deleted the step "Insert model to cmdb_ci_ip_switch" but still Discovery is populating/Updating the Product ModelID

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Oracle Cloud Infrastructure (OCI) Pluggable Databases Discovery

We are setting up Oracle Cloud Infrastructure (OCI) discovery in ServiceNow as per the official documentation.Oracle Cloud Infrastructure (OCI) discoveryWe’ve successfully connected to OCI and discovered Compartment DBs using the out-of-the-box (OOB...

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Show error message on RITM without close compaleting SC TASKS

HI community, @Ankur BawiskarI want to show error message on RITM when user tries to close RITM if SC tasks are not closed complete, i am not allowed to use BR. is there any way to accomplish this requirement.

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How to hide a mandatory field using catalog client script?

Hi All,I've written a onChange catalog client script on Subcategory field. whenever a specific subcategory is selected then the description field should be visible and should become mandatory. After Subcategory value changes back to --None-- the desc...

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In ESC on Approval widget for completed approvals I want to show email - autogenerated

In ESC on Approval widget for change requests completed approvals I want to show email - autogenerated in the activity tab along with approver.I have tried creating custom widget which did not work. We are using global OOB activities formatter so can...

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Help with Reference Qualifier – Search by Multiple Fields (Name, Code, Country)

Hi everyone,I have a catalog item that includes a reference field referencing the core_company table. By default, the lookup works fine when searching by the company name, but now my client wants to be able to search by company name, company code, an...

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Icon styles beside fields

Hi BESIDE CALLER FIELD vip icon is coming so i wanted show another icon like occ if called location starts with SH . If caller is vip then vip icon if caller location name starts with occ then occ icon is it possible?if yes how we can do

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The requested flow operation was prohibited by security rules.

I Have tried to raise a request for a catalog item.I have itil role and the for the requested for person dosen't have any role.But the task was not got generated and in the flow execution properties requested flow operation was prohibited by security...

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flow designer trigger and business rule trigger are conflicting

We have a requirement as below, create one cancel button on sc_request table when clicked on it pop-up to fill additional comment and once provided and cancelled it should cancel the request and close incomplete all the active ritm and active catalog...

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Record deletion redirect (UI Builder/workspace)

I have created a scoped app with a custom workspace (from scratch). The workspace of course has a few pages, and I am using many of the OOB components. I have configured a page with the 'record' component, so when any records are clicked from any lis...

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SPM/PMO Portfolio/Program/Project Structure

Possibly thinking about restructuring our Project Management Office Portfolio/Program structure.We currently have two Portfolios (Strategic and Operational) and numerous underlying Programs.Curious if anyone would be willing to share their structure?...

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Scan Update Set

Is there any article or documented solution available that explains how to associate findings from a scanned update set under the "Related" tab? Any guidance or reference would be greatly appreciated.

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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HR case creation

Hi Team, When HR case is created backend, the state is set as draft in OOB.Wanted to know which technically component is setting it. Thank you.

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