ServiceNow Community

Multiple catalog item for guided self service in playbook

Is it possible to show multiple catalog items based on keyword inputs from questionnaire for guided self service playbook. Requirement : based on input keywords show multiple catalog items and knowledge article and else create incident.

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How to restore the knowledge articles from one instance to another

Hi Everyone Need your help on one of my requirement to get the knowledge articles from one instance and create or update it on another instance through schedule job. We have to get the data ( publish , retired ) from one instance and create or updat...

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How to make catalog item visible to the particular group and also users who do not have managers

I have requirement to make the catalog item visible only based on below conditions1. User should be member of "XYZ" group AND2. User should not have manager assigned.How to do this? Anyone can help me on this @Ankur Bawiskar

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Is it possible to add "Side Heading" for check list items?

We had around 8 checklist, for 4 checklist I want to add one side heading, and similar for next 4, is it possible to add? what is the best way to add it

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How to load multiple sheet using transform map

Hi All,I have an requirement to load excel with multiple sheets using transform map.Sheet 1 - Supplier(Coulmn- Supplier name, Tax ID, Details) - Target table is sn_fin_supplierSheet 2 - Details(runs automatically when Details is Y ) - Target table i...

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How to change the default scope name of a new custom application

The problem In older versions of the ServiceNow platform, we could define the scope name for new applications when creating them using Studio. Currently, when using App Engine Studio, the application is auto-generated, and you cannot specify a cus...

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Guided App Creator
Now Platform App Engine
Personal Developer Instance
Scoped App Development
Studio

Importing KB Categories from Excel

Hi, What am I missing? I try to import Knowledge Categories in to kb_categories table but I always receive same error. I'm at Knowledge Categories [kb_category] table, then I selected Import and then created following Excel to import new category.S...

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Vaishnavi | 4× ServiceNow MVP 2026 | My Community Power 🚀

From curiosity to community impact, this ServiceNow journey has been built on learning, sharing, and growing every single day. Hi, I’m Vaishnavi, a 4× ServiceNow MVP, 1× Rising Star, Medium contributor, and YouTube broadcast speaker with 5 years...

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ServiceNow Impact

Resolved! How to set variable value as a reference qualifier in lookup select box variable on catalog item

Hi Everyone,I’m trying to set a reference qualifier dynamically on a Lookup Select Box variable in a catalog item by using another variable’s value.Right now, I’m using the following script as the reference qualifier:javascript&colon; "" + current.va...

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How to get response variables in a ServiceNow Flow from 'Azure Create Subscription' Action

we are using AzureCreateSubscrption flow action to create record in Azure and inturn we are getting response in flow.How to get this response variables to map to ServiceNow cmdb tables(azure_vm_instance)

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Check Compliance for Health Literacy advisor.

I have a task in the SAM Success activity details that requires checking compliance for the Health Literacy Advisor . Could you please guide me through the steps to complete this task?

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ATF on Australia upgrade failed because of client script not run on the Client Test Runner

I am currently on glide-australia-02-11-2026__patch0-hotfix1-03-16-2026 and have been running some ATF tests that involve Client Scripts to set field mandatory and visibility.However, when the ATF runs using the Client Test Runner, the Client Script ...

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Flow designer vs Scheduled Job

What best-practice guidelines should be used to decide between Flow Designer and a scheduled job—such as transaction volume, payload size, event queue impact, or similar factors? Thanks

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Flow Designer

Virtual Agent OOTB case conversation not working when user is not admin ie. create case

We have configured Virtual Agent for CSM and copied Out of the box conversations like create case and update case, however when we are testing it with non-admin user but has roles that can create cases the virtual agent is not processing the creation...

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How to open a catalog item with pre-populated variables from a portal "Create New" button?

Hello Community,I have added a "Create New" button on my Service Portal. My goal is that when a user clicks this button, it opens a specific catalog item, and some variables on that item are automatically populated with predefined data.Could someone ...

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