CMDB Success Advisor

CMDB Success Advisor is a data optimization feature that enables CMDB admins to drive their outcomes for targeted applications like HAM by improving the CMDB data quality. With the help of CMDB success advisor, you can review and improve the ITAM rul...

• blog

【Column】なぜ、私たちは「抽象」から入るのか 〜具体の罠を避け、企業の「文脈（Context）」を設計するために〜

本稿では、特定の製品や方法論の是非を論じるのではなく、エンタープライズ・アーキテクチャにおける設計思考の前提について考察する。   「もっと具体的なイメージを示してほしい」「何を聞けば、どのようなアウトプットが得られるのかを教えてほしい」「SaaSなのだから、もはや設計は不要ではないか」   エンタープライズ・アーキテクチャ（EA）を議論する場において、スピードと確実性を重視する立場から、こうした声が挙がることは少なくありません。いずれも一見もっともであり、現場感覚としても非常に理解で...

• blog
• Thought Leadership

Enabling Agentic Fabric for Enterprise AI: Expanding intelligence beyond the platform boundary

As organizations shift toward agentic AI, the limiting factor is no longer model performance. The challenge is enabling intelligent agents to access enterprise context without breaking architectural integrity. In large environments data/ services may...

• Article

Save as Draft for Record Producer

Hi Everyone,I’m currently working in an environment where the “Save as Draft” button is not available in Employee Center when submitting a request through a Record Producer.The same functionality is working as expected in my PDI. Upon comparison, I n...

• Question

Rejecting tasks/requested items from Employee Center Portal not prompting for comment box

Hello, When someone is approving requested item tasks through the employee center portal when clicking reject it doesn't prompt for a comment box like OOTB.  Checked the Approval widget and the rejected variable is clearly defined but no pop up box i...

• Question

How to Use the snFilter Dependency to Enable sn-filter-widget in Service Portal

ServiceNow provides a powerful filtering framework known as sn-filter-widget, commonly used in list views. Many developers want the same filtering experience inside Service Portal instead of building a custom filtering UI. However, Service Portal doe...

• Article
• Service Portal Development

🔐 OAuth Scopes in ServiceNow Integrations - The Silent Security Hero We Often Ignore

If you've ever dabbled in integrating systems with ServiceNow, you know that security isn't just a buzzword- it's the backbone of everything we do. Today, I want to chat about OAuth scopes specifically in the ServiceNow ecosystem. Think of this as yo...

• Article
• Integrations
• OAuth Scopes
• REST API

unable to aplly UI policy after publish catalog item

hi team, recently i was created one catalog item by mistakenly it published. now i want to apply catalog UI policy but i am unable to do it, it is not getting applying it showing 'you can't able to edit'. is there any solution for this.

• Question

Inbound Email Action category overridden in Domain Separated instance

Hi All, I am working on Inbound Email Actions in a domain-separated ServiceNow instance and facing an issue with category being overridden. IssueWhen an email is sent by a user belonging to the custom domain, the incident is created in the correct do...

• Question

i am trying to create a table but in the fields opton not getting to enter field name type box

• Question

Script Includes: provide use case to understand !!

Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...

• Question

my servicenow instance is not waking up from hibernation

my develoepr instance: dev323543 was used actively and also used yesterday. however when i am trying to wake it up now, it is showing waking up and it has been almost 3 hours. I have re-logged in and the issue is still the same. please help

• Question

Form view

Hello! I want to add image to the top of the page (see below). The form below is on a custom table. The url to this form is:https://testdev.service-now.com/acc?id=form&table=y_xxx_acc_source_option&sys_id=0248a1d593fd72502d91b13e1dba10d3>&sysparm_vie...

• Question

Learning instance for servicenow Administration fundamentals Yokohama

I completed ServiceNow Administration fundamentals trainer led course couple of months ago. I am preparing for the exam now, but the lab instance of the same doesnt seems to work. I can use PDI, but it doesnt match what's mentioned in Inkling book.I ...

• Question

Article [3] : Understanding ServiceNow Scripting: Learning Through CAD Questions

The purpose of learning is not just to get the right answer, but to explore and understand things deeply. While preparing for the CAD certification, I came across a few interesting scripting questions. Instead of just getting the answers, I decided t...

• Question