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Hello, is there a role that allows a user to view the security functons and admin functions without

Our instance was taken over by a company that bought us, they want to do a security audit. I want to be able to give them access to view the settings but not change anything. What role can I give him?

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ServiceNow PDI Issues

Hi all, Since December, there have been numerous issues with sync the PDIs. We have had to rebuild the PDI multiple times, and the syn does NOT update, still stuck on December 22nd. Why does this keep happening? Just seems like ServiceNow should be ...

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Software Models, PPN and Vendor Catalog Items (VCI)

It seems as though this could be reviewed by several different groups so I thought I would start with SAM. ServiceNow has separate modules for purchasing and in SAM Pro the software models have VCIs. The VCIs are created in order to add the models t...

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Please advise on the right way to use Maturity item /success goal/success activity

Hi Folks, Hope you all are doing all good!!. 1.How Maturity items and success goals and success activity and Value Builder tasks are linked with each other? Explain with one maturity item. If there is any template available , please share.2. How can ...

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Multiple Tasks with different wait condition

Hi! We had this requirement to trigger tasks and if some of the task is closed the other one gets triggered. There are 10 tasks that will fire right after the ticket is submitted. If 4 of the task is closed, say we need to know if Task 5,6,7 and 8 is...

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Service Portal Widget

Hi All! I would like to know how can I apply this widget that pops up during ticket submission on the portal to my order guide. I saw that this is a SC Widget but I cant find a way to make that pop up when the user clicks the "order now". Thank you

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Comments and worknote field on service operations workspace is not clearing

Comments and worknote field on service operations workspace is not clearing. When i add any test in comments and work note in SOW. click on save it is adding that comment in ticket but also the text is not getting clear in comments and work note fiel...

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Document Templates preview and PDF generation fail on Zurich — HTML→PDF conversion returns no bytes

I’m facing an issue on a Zurich family instance with Document Templates and PDF Generation Utilities. Here’s the scenario:In my Yokohama PDI, clicking Preview on an HTML Document Template works fine and generates a PDF.On the client Zurich instance e...

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Preparing for CSA Exam Looking for Mock Exams & Practice Questions

Hi everyone I’m currently preparing for the ServiceNow Certified System Administrator (CSA) exam and wanted to reach out to this community for some guidance. I’ve been covering the official syllabus and hands-on practice, but I feel that mock exams a...

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How to do renewal of licences in SAM Pro.

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Query on IBM License Metric Tool (ILMT) integration with ServiceNow

Hi All,Currently the IBM License Metric Tool (ILMT) integration is done with the ServiceNow, but it is not up and running, I got PEM certificate from IBM team, how can I upload the certificate into ServiceNow without effecting existing configurations...

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Hide HR case from my request filter on portal

Hi everyone, i'm still looking for the solution for this, what i've found and what controlling my request list is my request Filter i pen HR Case opened record and i need to apply a filter to hide the requests when Hr service is offboarding and Count...

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How do I add a template and blind copy a user group via Inbound Action?

Hi, I have this inbound action script below: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) { // Prep fields var groupSysID = '123456789...

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Addon manufacturer inserted to network CIs

Discovery will insert the value “ADDON” in the manufacturer, Asset, and Model ID fields of a network switch or router.Do I need to modify the pattern to fix this?If so, do I edit the OOB step or create step(s) before it to find & correct manufacturer...

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How to show “Name – Site Code” in reference autocomplete?

I have a reference field where autocomplete search works using:ref_auto_completer=AJAXReferenceCompleter, ref_ac_columns=name;u_site_code, ref_ac_columns_search=trueI can search by name and site code, but the autocomplete dropdown still shows only th...

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