Both General and RCA are OOB Models, I created Workaround, any reason missing this on Workspace

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Unnecessary customisation for tracking assignments

OverviewKnowing which groups or agents have been previously assigned to a task is paramount, but there is no need to customise your instance for that. For some reason I have seen many times customers creating new fields in tasks to track these events...

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JDBC Step Missing in Flow Action

Hi All,  I'm not finding the JDBC Step to create a Custom Flow action in ServiceNow to integrate with Oracle Data base for data fetch. Can anyone help me with the plugin ID that should be installed to have this option enabled during the Flow action c...

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End User not able to search his Demand number under 'My Tickets' on esc portal

We have created record producer, and it is mapped with Demand Table. End user will submit the record producer form from the esc portal and demand number will generate, then on esc portal we have 'My Tickets/Requests' section under that whatever Deman...

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Accessing labs for SNAF

Issue: You need the instructions for your SNAF labs. The AI chatbot incorrectly directs you to the KB in your lab instance for the lab instructions. After importing the XML for your lab, you can't seem to find the article in your KB.  Solution: You w...

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KRI dashboard IRM

Can someone tell me IRM ootb KRI Dashboards names. Which includes KRI details

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Issues with characters after load data

Hello everyone, After performing a Load Data into an Import Set, there are certain characters that ServiceNow fails to read.These are Portuguese characters.However, for example, sometimes it reads the character "ê" correctly and other times it does n...

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New Admin seeking Hands-on Experience!

Emmanuel FarinuManchester, United Kingdom.  Hello everyone, I have completed my initial ServiceNow Admin training and am looking for any volunteer or entry-level opportunity to gain practical experience. Ready to learn and contribute immediately! Ple...

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Watchlist

Hi,  My org wants to use Watchlist function to be able to add users who are neither agents nor Requestors to tickets. The use of watcher to be able to view and comment on the ticket where they are added as watchers. Is it possible to achieve this wit...

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Quick links in the employee center search results redirecting to "sn_ex_sp_quick_link" table backend

Hi All,I have configured quick links in search sources to get result in employee center when searched the quick links, but I'm facing a challenge if we click on the quick link result it is redirecting to "sn_ex_sp_quick_link" table from Employee cent...

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Same flow triggered by multiple records at the same time resulting in incorrect update

Hi Everyone,  We have a flow which runs on sc_task table and in one of the steps the flow is checking if the allocations available on an alm_license record then it will reduce the allocations by 1. This functionality is working fine but it doesnt wor...

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Segregate sets of variables into different sections within catalog item form

Hi Team, PFB screenshots of my catalog item form I want to have these variables contained into different sections\blocks(Requestor Name till Approver as one separate block, CICA REQUEST till Reporting manager phone as another with CICA REQUEST headin...

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Now Assist for CSM - Manager insights and visibility

Now Assist for Customer Service Managers empowers customer service leaders with AI-powered dashboards that surface actionable insights across sentiment trends, case patterns, and emerging topics. Rather than manually analyzing reports or waiting for ...

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Now Assist for CSM - Trending topics dashboard

Centralize a comprehensive view of top recurring issues across cases in a single dashboard Trending Topics Dashboard introduces a generative AI-powered, no-code experience that groups multiple KPIs to provide a comprehensive view of recurring and eme...

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How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a  task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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