Hi community,
The ADAPT integration is implemented as part of the catalog task workflow.
Once a “TPE Central Email Service (CES) Request” is raised and the RITM is approved, the corresponding catalog tasks are created and assigned to the system user “ADAPT”.
This assignment triggers the integration, which:
Collects the required data from the RITM / catalog task
Sends the data to AWS
Receives the response
Posts the response back to the catalog task
However, after the CES Request is raised and approved, the catalog tasks are being automatically closed as “Closed Incomplete.”
Currently, the backend behavior in ServiceNow is unclear, as the ticket is populated with the following error messages:
“Request has failed to process” with HTTP 400 errors indicating:
Product code with the specified product type already existsOr intermittently:
“Failed to process: Endpoint request timed out.”
Due to these errors, the request is not being processed successfully, and the task is closed without completion.
Please refer to the attached screenshots and advise on the reason for these errors and why the integration is failing.
Additionally, guidance on how to troubleshoot and validate this issue would be appreciated
Please let me know if you require you more details
Thanks,
Srinivasu
