ServiceNow Community

Resolved! Tagging in CSDM Service map

Hi all,I'm working on service mapping in ServiceNow using the CSDM model, and I want to manually add tags to Configuration Items (like application services, servers, etc.).Can someone guide me on:How to add tags to CIs manually?Where do I find the ta...

Question

Resolved! Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

Question

ServiceNow and PMP Certification

I'm currently preparing for the PMP certification. Has anyone here found that their ServiceNow project or portfolio management experience helped with PMP prep? if so, in what ways?

Question

Manager Hub (Your Team)

How can you extend the visibility for Manager Hub to non-managers as well? And what attribute is the OOTB using to identify which managers have default visibility to see the Manager Hub (Your Team). Our use case here is that we want to extend the v...

Question

Modify Service Operations Workspace Schedule Section

Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:

Question

Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...

Question

Issue ServiceNow Sidebar Integration with MS Teams

Unable to initiate the Sidebar discussion with MS Teams, it keeps prompting the login window even after submitting the correct credentials The integration of ServiceNow Sidebar with Microsoft Teams has been configured in alignment with the official g...

Question

Contextual Knowledge Search for Security Incident Response

Hi, We need to implement the contextual knowledge search on security incidents and made changes to display relevant knowledge articles based on the short description of security incidents. We also need to ensure that previous similarly named security...

Question

Cannot Update Catalog Item Templates after Upgrading to Zurich

We have some Record Producers where we have created some Templates (listed under the Generated Record Data tab on the Record Producer). If we open an existing template, I only seem to be able to edit it if my name is in the User field. If someone e...

Question

Tag based Discovery

Hello ITOM Experts,Need some Step by Step guidance. Have gone through documentation and many threads.Still confused , how tagged based Service Mapping to be implemented. Q1. Is Basic discovery be done for CIs with Tags (key value etc.) (for non clou...

Question

Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

Question

Is there any API available to get Agentic Workflows

As we have "now/v1/table/sn_aia_agent" to get AI Agent information do we have any API to get Agentic Workflows

Question

Resolved! Locked out of HIWAVE

I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket I cannot find HIWAVE Support direct contact anywhere.A support article says I...

Question

Unified Security Exposure Management (USEM)

How can we get more information about Unified Security Exposure Management (USEM)? Recently when I went to upgrade our Vulnerability Response, Configuration Compliance, Container Vulnerability Response applications, I saw a note about version 30. - ...

Question

Can we enable AI Agent for Now Assist Panel ?

I can see option to enable AI Agent for virtual agents can we enable same for Now Assist Panel

Question