Can I cancel my Certified System Administrator

Can I cancel my Certified System Administrator schedule exam and re-scheduled later? Actually, is in schedule for November 9, 2025, and I want to reschedule for December 2025, but for now any slot in December are available, about Webassessor migratio...

• Question

Dashboard access

Access to this content denied based on report_view ACLs.When user is accessing the dashboard user getting this error Access to this content denied based on report_view ACLs.please provide the solution  

• Question

List Collector variable choices

Hi All,We do have a variable set with one variable type as multiple choices and the catalog item level we have a list collector variable referred to ABC table and there is no relation b/w these two variables on ABC table level.Now we want display the...

• Question

Trigger Approval Notification on state changes

Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...

• Question

Regarding the permissions held by the requester

In ServiceNow, there appears to be a role called "Requester." Could you clarify what type of user this role designates and what permissions or responsibilities are associated with it?

• Question

Task: Create Discovery Schedule

• Question

Can't search knowledge with ServiceNow for Microsoft365 and Copilot.

First of all, I don't use Now Assist.The usual integration of Teams and VirtualAgent has also been linked to Copilot.However, knowledge searches are not possible within the copilot.Is there something missing?

• Question
• Virtual Agent

How to check string key is available in a JavaScript object

Hi All,How to check system property stringKeys are available in Object Or Not ?I have below Object & Property  :var myObject = { "name": "ServiceNow", "version": "Quebec", "Year":"2025", "Country":"Canada" }; system property: StringKeys name, year ...

• Question

How to limit the number of stacked groups in a Trend Report?

Hi there.  I have a Trend report that shows the number of incidents by category trended over the last 3 months (see below).  I need to limit the number of categories (i.e. groupings within each month's stack) to the Top 10, to make the report more r...

• Question
• Multiple Versions
• Reporting

Integrating Virtual Agent and Microsoft Teams to open Knowledge from Chat will lead to the defaultSP

After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...Your Hub displays the custom portal.However, if you search for knowledge in chat and open knowledge on an instance, you will see the d...

• Question
• Virtual Agent

UI Policies- Incident table- unable to remove mandatory label

In the incident table- I have disabled all the UI policies, and yet the caller ID and short description are both still showing as mandatory. Any tips on how to fix this? 

• Question

set the current category to a variable

How to set the current category value to a variable which I created.

• Question

Unable to load dynamic inputs (sn_jira_spoke.get_projects_v4) and (sn_jira_spoke.look_up_issue)

 Hello Everyone,I have set up the integration between Jira and ServiceNow using OAuth authentication in the Xanadu version, and it was functioning well. However, after upgrading my instance to Yokohama, I can no longer see the issues associated with ...

• Question

VIP tag on Incident form in SOW

Hello, How can we implement  VIP tag in SOW while creating the Incident, The tag should be visible once the "Requested for" is filled. The tag should be visible before saving the incident, is this possible?

• Question

Slowness detected in On-Prem instance

Dear Team, We are on ServiceNow On-Prem instance with 3 App servers and total 15 nodes across the servers. We have seen slowness while accessing ServiceNow application. Please refer to below details;OS Version : NAME="Red Hat Enterprise Linux"VERSION...

• Question