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What`s New Popular Posts More The latest in Community Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here.
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Community activity

HRSD

When I submit a Leave of Absence request through the Record Producer, a case gets created in the sn_hr_core_case_total_rewards table, but no corresponding record appears in the sn_hr_core_leave_of_absence table or under the HR Profile’s ‘Leaves of Ab...

  • Question

Scripted Approvals in Flow Designer with Flow Variables

Workflow Automation CoE >Flow Designer > Approvals > Scripted Approval   Why Scripted Approvals? Before you consider scripting your approval, please check out this article and Platform Academy recording about Approvals in Flow Designer. There's a goo...

  • blog
  • Flow Designer

SOW - Service Operation Workspace - Chat Customization

Hi All,My instance is in Zurich release,When a help desk agent is working on Interaction A, and the end user replies on Interaction B (chat),the agent should get a visual alert so they notice it immediately —either:a popup / toast notification, ora g...

  • Question

Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

  • Question

Classification Error

Hello Everyone,I am getting the attached error when trying to discover the Windows device, I created credential for a machine & for One machine the credential is getting validated  but for the remaining machines getting this error.Based on my underst...

  • Question
  • Discovery

Help Help Help. MS Teams Integration for conversational Virtual Agent

6 Months in trying to setup MS Teams integration and have got absolutely nowhere. I am putting my faith in this wonderful community to help where SN Support have not. We have a single M365 tenant that is shared across multiple divisions (large enterp...

  • Question

How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM)  without using App Engine. Do you have any suggestions for implemen...

  • Question

Now Assist for CSM - Case Summarization

Help agents quickly get up to speed with case context and history through intelligent summaries   Case Summarization is a generative AI skill that produces a concise summary of a customer service case. It synthesizes key details such as the issue, st...

  • Article
  • Customer Service Management
  • Now Assist for CSM

Custom Condition and Formula Builder

Hi,I am looking for guidance on implementing a custom Condition Builder  in ServiceNow. Background:I have already explored the out-of-the-box Condition Builder, which is tightly coupled to a specific table and allows conditions to be created only on ...

  • Question
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