ServiceNow Community

Specific Field type not displayed in Catalog item

Hello All,As per one of my requirement, I have created one variable set which needs to be added to multiple catalog items. There one of the field type is Rich level text through which specific instruction will be visible in the form.But while adding...

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How can I make the virtual agent pop when using AI search

When implementing Now Assist AI search, on the portal, I would like the Virtual Agent to "pop" up rather than be redirected to the Search landing page. I am unable to see any configuration around this or how to make it happen. Can anyone advise?

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Any Dev with Salesforce Background who moved to SNOW development

If you happen to have any insights or advice/recommendations so the Learning curve to get certified with SNOW can be shortened I will appreciate your help and assistance in this matter.

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

blog

GRC optimisation with 'Issue Triage'

If you're working with ServiceNow GRC, you've probably heard the same story from clients: issues are piling up, the triage team is overwhelmed, and there's no clean process to separate signal from noise. The good news? ServiceNow ships a solid Iss...

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GRC

Integration using JWT

I have created JWT key, provider and certificate (attached Jks file) and an application registry. But still for some reason I am getting this error while invoking the rest message : OAuth flow failed. Verify the configurations and try again. Error...

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Knowledge 2025 - Energy & Utilities Relevant Sessions

Hello to all of those in the Energy & Utility space! Knowledge25 is right around the corner and I'd like to share some key sessions that are particularly relevant to you. OT (General): https://events.rainfocus.com/widget/servicenow/k25/17406053549...

Article

Live Webinar on May 13: New way of governing your ServiceNow data - Blueprints MasterClass

Dear SNUG Community, ins-pi is launching a new product at Knowledge 2026 and would like to invite you to see it first. On May 13, right after the official launch, we are hosting the first live MasterClass for YouDesign® Blueprints, a ServiceNow-nativ...

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CMDB
CSDM
Enterprise Architecture
Webinar

Change default selection layout on planning page to Grid

Is there any way to stop enforcing the default to All the Planning page layout? Our users want to retain the choice they've made for their user sessions across projects, or if that's not an option change the default to Grid instead of All

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flow designer

I need to create this condition in flow designer first 2 are working what should be done for 3rd condition. Can anyone please suggest by step. Number of Approval LevelsApprovalsDependency1Product Owner Approval 2Manager Approval 3Catalog Item Owner...

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Need to customize TinyMCE Editor buttons in Service Portal toolbars (they appear hard-coded)

ServiceNow has a number of TinyMCE system properties, available in sys_properties.list, that allow customizing the toolbars in the TinyMCE editor. If you filter by "*glide.ui.html.editor" you'll find a suite of properties for customizing the HTML and...

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Cross Scope Access Privilege error after editing Employee Center Header

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Did you notice with Employee Center, when you update the Employee Center Header, suddenly several errors appear when loading Employee Center? And even when y...

Article

Custom assessment types and notifications

Our demand group is using some assessment types they created to have more control over the questions that are asked when assessing different demands. These are not triggered based on actions within the demand but are sent manually from the assessment...

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Demand Management

Manual CI Creation Query

Hi All, I have a request come in to me for a manual CI creation for an application but my gut is that this isnt the best approach and it should instead be fed into service now via Leanix instead but I'm not 100% sure. what would the recommended appro...

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theme-lib.general.thread-solved! Client Credentials OAuth Application User

Hello!I like the idea of having inbound (to ServiceNow) REST integrations start to use the client credentials grant type for several reasons, which I'll leave out for now for brevity. To use the client credentials grant type, one only needs to specif...

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