Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

How can I make the virtual agent pop when using AI search

PeterWiles
Kilo Sage

yesterday

When implementing Now Assist AI search, on the portal, I would like the Virtual Agent to "pop" up rather than be redirected to the Search landing page.

 

I am unable to see any configuration around this or how to make it happen.

 

Can anyone advise?

0 Helpfuls
  • 107 Views
1 REPLY 1

Tanushree Maiti
Kilo Patron

yesterday

Hi @PeterWiles 

 

Try with this property value change :

  • system property glide.sc.va.render_type.legacy  to true can help enforce the pop-up behavior 

 

Refer: How to use AI Search and other search tools in your Virtual Agent to quickly discover answers

also you can check : Toggling Virtual Agent chat client (using Agent Chat configuration!), manually, automatically, using...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls