ServiceNow Community

how to control state transitions on change table using business rule

Hi community, i have a ask from my manager, to control state transitions on change table on PDI, like state should move from New->assess->authorize->schedule......... based on any field conditions, if assignment group is not empty it should move from...

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Change Management

Enhanced Requests experience - Top level Filter configurations

Let's start to look at the other half of the configurations for Enhanced Requests experience, Filter definitions. This is from the July 2025 quarterly release for Employee Center. The Filter definitions should control all of the bucketing that happen...

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To export the list of Reports attached to the Dashboards

Hello Everyone, We are planning to migrate Core UI Dashboard to Platform Analytics Dashboard. We are able to get the total count of Dashboards and Reports directly by accessing the table. But to cross-check, we are looking for the list of Reports tha...

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AWS Service Graph Connector with diagnostic test Failed state

We are running AWS Service Graph Connector on a master account with Aggregator; Initially, the region properties were set to us-east-1, however we eventually realized that SGC fail to discovers cloud Cis from the rest of the region if only us-east-1 ...

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What benefit will I get if I convert a NLU topic to LLM one?

We have well defined and working NLU topics. Q - Is there any benefit if I convert the NLU topics to LLM?

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How to exclude the AD groups/any from the teams view workspace list

HI Community, Currently teams view in workspace shows all the groups the user is a member of. AD groups should be excluded from the list How can we achieve this is that we can add filter like that?I only want actually groups to be displayed the users...

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Application Registry with type Resource Owner Password Credentials

Hello Community,I am using Application Registry with Default Grant Type "Resource Owner Password Credentials".I have added the Client Id and Client Secret, but where do I associate the Username and Password.I have tried "OAuthPasswordGrantType" in th...

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Error Message while creating RITM

HI All,I am getting the following error while creating Request from portal even if the scope is in global or custom application scope Your guidance is greatly appreciated!

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does multi reference field will hamper the performance if we create it in sys user table?

we need to create custom table to send , receive data from azure, can we use multi reference field in sys_user table which we take from custom table

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Resolved! Approver process on demands for approvers stakeholders

Hi Everyone, Configured BR's and Properties as per community suggestion. But Facing the below issues, 1. Approvers are getting added twice.2. Once Approvers approving the state of demand not changing into Approved.3. When Refreshing window Same Appro...

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Resolved! how to populate catalog item form with values from notification

I have a use case where , I need to trigger emails to user to request for new asset as their old asset is reaching end of life. So I have designed a scheduled flow to trigger notifications. This notification needs to have link to the catalog item, wh...

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Can we make AI Agent to auto populate assignment groups for Incident Management ?

Can we make AI Agent to auto populate assignment group for Incident Management.I can see there is no OOB Agentic workflow for this.

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Reference field showing no Display value

In the below screenshot, the reference field is showing no Display value, but it has some sysID added. Any idea, what might be missing? We had created this table and data quiet some time back, but recently facing this issue. Thanks,Sreesh Surendran...

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Adding fields from a different table that are not linked via reference fields to a list view

Hello everyone. The fields I want to add to the list do not exist in the current table, even as reference fields.Is it possible to use an existing field in the table to query a separate table and then display fields from that "result record" in the l...

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What Controls the Restricted Ability to Create csm_consumer Records With Duplicate Emails?

Hi everyone, I’m working in a CSM environment and need some clarification around consumer creation rules.Right now, the csm_consumer table restricts creating new consumers when the email value already exists on another consumer record. For a specific...

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