ServiceNow Community

ServiceNow says we separate "Now Assist skills” from “AI agents” and then mixes up everything. Why?

Many of us know that ServiceNow separates “Now Assist skills” from “AI agents” each of them sits in its own tables.But what I came across is:1> There can be AI agents showing up in the Now Assist skills homepage which are meant for Agentic AI consump...

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Security Incident Response Task not triggering notifications on State update

Hello Community, I have a Security Incident Task change notification in place which triggers on event named- "sn_si.TaskAssigned". But for some reason the notification would not trigger anytime I make a change on the SIT state, or Priority or even ch...

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Allow regular end-users (snc_internal users) to add attachments to standard changes in ESC portal

When I submit a standard change as admin I can see the paperclip icon to add an attachment on the next screen after submitting, but regular end-users cannot. Perhaps there is an even better way to get an attachment added. I first tried adding an atta...

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Can async business rules trigger business rules on Target Table?

We are currently using an async business rule on a staging table due to circumstances of a database update from an integration. The Staging table pushes the information obtained from the integration into our target table. We have several other table...

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CMDB Relationship Cleanup

Hi All, In CMDB relationship table (cmdb_rel_ci),I have total of 4 Million relationships for which parent is non-operational /retired or child is non-operation/retired .SO we want to clean this data with removing these stale/orphan relationships. Als...

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Populate the incident worknotes with the secondry alert description.

Hi Team, I need to populate the secondary alert description field on the incident worknotes, which created by the primary alert.Or Create a related list tab in the incident form for all the secondary alert , Incident creation is valid only for primar...

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Is there any way for a Record Producer item to not create a record?

We currently have a Record Producer that creates a process entry in a customized table. This table was created with the intention that the process entry can be updated at any time. Our service catalog currently sets this up via a record producer wh...

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Resolved! Enable Service Desk staff to view delegate records

Good morning,I've crafted a custom ACL on sys_user_delegate with READ rights. I'm hoping to allow our Service Desk agents to have insight into a manager's delegate. However, applying this role to a Service Desk agent doesn't give them access to view ...

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FSM package plugins and functionalities (Standard, Professional, Enterprise)

Hi everyone,Is there any documentation or reference that shows which plugins and functionalities are included in each Field Service Management package (Standard, Professional, and Enterprise)?For example, which plugins should be installed for an FSM ...

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Create RITMs from MRVS

Have a catalog item that has a MRVS that I need to parse out into individual RITMs via a workflow script. I can get it to create the other RITMs but they are blank and will not transfer any of the variable data over from the RITM. I know I'm close,...

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"OK to close" as a button

Is there a way to create something that does the mailto, but instead of displaying a link, it displays a button? We have begun creating buttons in our notifications and now users want the "OK to close" and "OK to Retire", etc. links to display as but...

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[GF #1] Completed ArchX | Here's my journey and Ask Me Anything

Today I completed the Architecture Excellence expert program and here’s what I learned. If you consider to take this class, feel free to reach out in the comment section or in DM. Registration at SN UniversityLearn more about ArchX, a must for CTA an...

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Vulnerabilities are active in Qualys but there are no open VIT records in VR for those detections.

Vulnerabilities are active in Qualys for below CI's but there are no open VIT records for those detections.We have active vulnerabilities in Qualys for certain CIs, but there are no open VIT records for those detections. This issue started recently—p...

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Security Operations

Knowledge Article Edits

Hello developers,I'm not sure if this is the right place to ask these questions but I'm hoping someone can help me out. Is the author of a knowledge article the ONLY person that can make edits to a knowledge article? For instance, the ownership group...

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one Busines rule triggering another.

I have one business rule which is calling a script include inside it and the trigger conditions are After insert Update and few conditions but when it triggers and calls script include to creates incident in third party applications but when it trigg...

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