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Can we create Approval Workflow based on Catalog Item Variable the Custom Table Approver field?

Can we create Approval Workflow based on Catalog Item Variable present in the Custom Table and Approver field value of record to be triggered based on it .

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Virtual Agent Chat window disappears after interacting with it

Hello!I've recently been facing issues with the Virtual Agent.When I'm on the Employee Center and I have the virtual agent chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies away" unti...

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Virtual Agent

How to deactivate the workflow properly

Hi, Please advise to deactivate the workflow, the workflow is in Published status = true but the active status = false Between the many combinations of Active (true or false) and Published (true or false), what is the proper way to "unpublish (deacti...

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Exploring ServiceNow Logs in Real-Time: A Reference Implementation for Log Export Service

As often happens around the holidays, I found myself with a lot more time that wasn't taken up by meetings, so I set out to better understand ServiceNow's Log Export Service (LES). I created a tool to demonstrate pulling logs in real time from Servic...

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Platform Security

Documentation on Transaction Manager ↔ ServiceNow SOM CPQ Integration

Documentation or guidance on how Transaction Manager maps and exchanges data with ServiceNow SOM CPQ.Steps for creating the connection between ServiceNow and Transaction Manager (beyond Salesforce‑specific instructions).How Transaction Manager handle...

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Agent Client Collector - not compatible with AIX Servers

Are ServiceNow agents compatible with AIX Servers, for agent client collector for monitoring.

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SolarWinds is not sending high CPU utilization events to ServiceNow

Hello All, We are receiving SolarWinds events labeled as 'Alert Triggered' for high CPU utilization. Since there is no out‑of‑the‑box event type in ServiceNow for High CPU Utilization or High Volume, and because an alert-triggered event is generated ...

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ServiceNow Course for Beginners | ServiceNow System Administrator Training (Full Course)

If you are searching for a ServiceNow course for beginners or complete ServiceNow System Administrator training, you are probably asking yourself one simple question: Can I actually learn this? ServiceNow can look complex at first. There are so m...

Article

Now Assist Incident Resolution Notes skill

We have just implemented Now Assist for ITSM. We received a request from our service desk team to update the OOTB Incident Resolution Notes skills to change 'Root cause' to steps taken, outcome, next actions which more aligns with the service desk pr...

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How to upload IBM Consumption /Usage /Installation

Hi, We have enable the plugins for IBM Compliance. However, we were not able to have the integration to ILMT and/or Anglepoint. Now my question is, how can we upload the extracted consumption from ILMT to ServiceNow to reconcile with entitlements? An...

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Design QUESTIONNAIRES on the fly for set of users of type Yes/No, Attachment to collect evidence?

Hi ServiceNow Experts,Need your valuable inputs on the below requirement and its feasibility in ServiceNow:Requirement -Client wants to design questionnaires which can vary from one audience to another and doesn't follow any Standard Template. The Qu...

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How to hide the RITM variables when clicking the Preview (info icon)?

How to hide the RITM variables when clicking the Preview (info icon)? I have already checked Configure → Layout, and I can see the Variable Editor formatter there. How can I hide the variables in the preview view?

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Integration Between JIRA and ServiceNow

Good morning everyone! I'd like to clarify a question regarding ServiceNOW integration. Currently, we use JIRA to handle demand escalations between ou teams (Institutionalization, N1, N2, N3, Database, and Product Team), where each incident is handl...

Question

I want to generate an Excel from RITM Variables, in .xlsx format..Please help me with the solution.

I want to generate an Excel from RITM Variables, in .xlsx format once the RITM generated Already I have created an script include to generate .xls file, but not able to generate in .xlsx format.

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What is COALESCE explain with example

Please Help me

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