ServiceNow Community

As a Problem Process Owner, I do not want users to create a problem using this problem.do

We follow the out-of-the-box Problem Management process, where problems must be created only from incidents. However, accessing problem.do allows users to bypass this and create problems without an associated incident.Proposed Options:Prevent access...

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Discovery

Hello all, Would anyone know why am I not able to install Discovery com.snc.discovery - onto my new PDI? I got a notification that the plugin failed to activate. Please report this issue in the Instance Help section of the ServiceNow Developer Commun...

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any way to bulk update incidents besides update all/selected.

So my service desk team wants to bulk update child incidents of a parent ticket by using update all/selected but they seem to fail the acls and arent able to adjust those field level acls and ui policies.is there a role I can use override to allow th...

Question

Record Producer On Workspace

Hi I have made a record producer that populates a few tables. However it is on the Service Portal. Is it possible to do this record producer, with the logic of populating a few tables in the Workspace? If so how may I go about doing it? Kindly advise...

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business rule not triggering state change for external address replies/coments

I have a business rule that seems to only work with internal people's replies. When it is an external user who replies to the case via email, it doesn't seem to trigger. Is anyone able to assist in helping me fix this or help me understand why it onl...

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Incident Management

SPM ServiceNow Demand request integration with Team chat

Hi Team Can we able to integration ServiceNow and Teams integration ? ThanksSathish

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Encryption of Field Cause Script Include to Fail

I have a script include that imports employees from our HR System. The issue is the script now fails when it executes the encryption code. //Encrypted fieldsemployee.u_last_four_ssn.setDisplayValue(this._getLastFour(d.ZY_CT_KEY_FLD));employee.u_la...

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Export a CI list as excel/ pdf and attach to a catalog task

I need such a workflow:When a catalog task is generated, it needs to get a list of CIs which are managed by/ owned by the target user (a variable in our catalog item). The list could be in excel/ pdf format to attach to the task.Then, a notification ...

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how to send notification for all change task group after completing change request in servicenow

Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request

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Need help with population of roles and groups in catalog item

Hi, I’m working on a catalog item where I need to configure two fields with the below behavior: Field Name: Roles assigned to the user Requirement: It should show the list of all roles assigned to the logged-in user(Requested for) field, basically fe...

Question

Password Reset URL Validation and User Verification in SLO

In the Supplier Onboarding Process, an email is sent to the supplier contact for password reset, which currently has a URL validation period of 1 hour. We need to extend this URL validation time to 3 months for password resets. Upon investigation, I ...

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How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab?

Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...

Question

How to set Variable from g_modal using UI Action?

Hi,I'm trying to set a variable from g_modal using a UI Action. The goal is to set the value from the button to the variable, but this doesn't work. If I try to save it to any field, then it works properly.Any thoughts on how to save the value to a v...

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I cannot find the "Side navigation" in the BCM workspace

Comparing to Compliance workspace, there is the side navigation I have been trying to config in the UI builder, and I cannot find the navigation side in the configuration either. please suggest. thank you so much!

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Business Continuity Management (BCM)

Menu side is hidden

I cannot find the left-handed menu side, which I cannot identify why it is hidden. Please suggest. Thank you so much

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Business Continuity Management (BCM)