ServiceNow Community

Is it possible to create a interactive dashboard in the PLATFORM ANALYTICS?

I created a dashboard in Platform Analytics with two rows.The first row contains pie charts,and the second row contains a simple list. I want to make the dashboard interactive so that when I click on a pie chart value (for example, “1”), the simple l...

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Resolved! Cloning Instances from Production

Hello Community!I know previously we could only schedule the cloning of instances one at a time. I believe this has changed. Are we able to schedule clones to two separate instances at the same time?Thanks,Chris

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Service Definitions in ServiceNow CSM

IntroductionServiceNow Customer Service Management (CSM) is designed to help organizations deliver structured and consistent customer support across multiple services and products. As customer offerings grow, it becomes essential to clearly define wh...

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Looking for a CIS with IRM/GRC experience.

Hi Community, Im looking for a ServiceNow pros with IRM setup experience, preferably with a CIS, for a new project coming up. Please reply if your interested. It will probably lead to additional projects if we are successful.

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Experienced SNOW CIS-CSM, CSA looking for a new position.

Hello everyone,I am looking for a new opportunity.Here are my credentials: Professional Scrum Master (PSM I) Certified ServiceNow Administrator (CSA) ServiceNow Certified Implementation Specialist - Customer Service Management Over 10 year experience...

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Deprecated Glideencrypter API Scanning Issue

Hello everyone, I hope you are doing well. I’m currently facing an issue related to the Security Centre in our instance. In Security Centre, we have a customer action for “End of Support: Glide encrypted API.” Since the Glide encrypted API is depreca...

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What makes a ServiceNow customization upgrade-safe vs upgrade-hostile?

Many ServiceNow instances function well day to day but encounter issues during platform upgrades, including broken UI behavior, regressions, and unexpected functional changes.From a ServiceNow platform perspective, what types of customizations are co...

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Send Email Notification to all approver listed in RITM, when the RITM approved for the specific item

Good Afternoon from PakistanGuys, I need your help, I have a requirement to send the approval email notification to all approvers listed in the RITM, when the approver approve the RITM, with the information of Requested forCan anyone please guide me ...

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ServiceNow Studio – "Manually Apply" option missing when resolving Git conflicts

Hello my dear CommunityOn my instance, when a conflict occurs, I only see the option to apply or discard all stashed changes.The “Manually Apply” option described in the documentation is not available.Has anyone already encountered this behavior?

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All KAs and their average click rating

Where do you find average click rating to show in a list report? We have a requirement for a list report showing all the knowledge articles by their KA Number Short Description (title), Category, Can Read / Cannot Read, Country ISO, View Count Aver...

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Is Genius Results Stealing View Count?

Hello,When Genius Results provides an answer, and the user resolves their issue without clicking the attached article, does that interaction count toward the article’s view count?I’m concerned that if Genius Results satisfies the user without a click...

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Bind client state parm into filter of a multi data source VIZ OOB, to render a timeseries-UI Builder

I’m building a dynamic cost‑visualization dashboard in UI Builder that lets stakeholders:Select a manager from the UI (Type ahead sets a client state param).As they choose, the dashboard shows that manager’s users’ cost against the total cost of all ...

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Activate and Set Up Customer Community in ServiceNow – Step-by-Step Guide

IntroductionCustomer Communities in ServiceNow allow customers to collaborate, ask questions, and share knowledge through forums. This article explains how to activate Customer Communities and set up forums with users, permissions, access types, and ...

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Issue with UI Action

My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script? @Ankur Bawiskar @Dr Atul G- LNG

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Roadmap — Mastering ServiceNow scripting & eliminating the top 10 technical pain points

Below is a structured, actionable roadmap that maps each of the top 10 scripting pain areas to learning workstreams, concrete tasks, practice projects, guardrails, and success metrics. Follow this plan iteratively (sprints), measure progress, and you...

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