ServiceNow Community

Copy Category and Subcategory to REQ form

I need some advice on the best way to do this. Requirements are to add Category and Subcategory fields to the REQ or table. The reason is for reporting purposes. One REQ could have multiple tasks causing a skew in the metrics. We want to report on th...

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Run the Scheduled based on some condition dont want to use scheduled script excution.

I need to run the scheduled based on some condition if the condition match run the scheduled and i dont want to use the scheduled script script excution .

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Record producer works fine in portal but not as expected in native UI

Hi community, I have created a record producer where it has several fields and works perfectly when submitted from the portal, but when I tried submitting from native UI some fields are not getting cleared as expected.There is field 'A' which is a se...

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Service Catalog

Resolved! Can you add User Preferences to the User menu / Preferences for a custom app

Hi,System Apps like CSM etc, have a user preferene menu items under workspace (see image)When the user switches to a custom app, this option is gone. Guessing you have to enable it for any custom applications that need it?But unable to locate any do...

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Open Sidebar Tab in UI Builder workspace using Field decorator on the record field.

Hello community, I have a requirement and i have followed couple of articles for information and were usefull upto an extent.Requirement :On Incident table i have Location field and i have added Ux Field decorator with Client script to set client st...

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Formula indicator giving wrong value

Hi Team ,below formula is giving yearly data , but we would required monthly data if ({{PPM - Number of Closed Projects / By year SUM +}} != 0 ) {([[PPM - Number of On-Time Delivered Projects / By year SUM +]] / {{PPM - Number of Closed Projects / By...

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Authentication for Google A2A – ServiceNow as Secondary Agent

As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...

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Best Practices
Getting Started

Setting Case assigned to on HR task Template is not working

Hi All, There is a requirement where in the hr task should be assigned to case handler(parent case assigned to), to enable that we have set the parent case users to "Assigned to" in HR task template but no luck. The Assigned to of HR Task is not fill...

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In Service Operation Workspace I'm unable to see all chage models on interceptor

In Experiences for chrome tab given the below configuration , {"label": {"translatable": true,"message": "New Change Request"},"routeInfo": {"route": "create-change-request-page","fields": {},"multiInstField": ""},"condition": {"tableDescription": {"...

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Software Installations on devices pending disposal

We are just beginning to use SAM Pro. I've noticed that when we use the refresh process to retire a laptop, the software installation records on the old device that is pending disposal are still reporting as active and therefore using up a license i...

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Introducing The Developer Passport: Australia Release

Australia release season is here, and we're not doing it like we used to. If you've been around the Community for a minute, you know TechNow, our trusty single-session breakdown of everything new in each ServiceNow release. It's been a good run. Bu...

Article

Apply UI rule on Input screen for mobile app based on variable value

I have an input screen have input fields which are auto populated via variable. I need to apply UI rule based on the value of that variable.For eg,Input field named ABC is read only, has value coming from database field variable.Now i need to apply i...

Question

HR bulk case creation - including description and close notes

We have a use-case where our benefits teams need to create cases in mass several times a year. They are needing to have the description the same for all and want to have the cases auto-close, with specific close notes. We use bulk case creation today...

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Pearson vue related

“Hi everyone, I will be taking an exam via Pearson VUE online proctoring.Can someone please confirm whether the built-in laptop camera is acceptable, or if an external webcam is required?”

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Assessment simulator task 2: Favorite a filtered list - Failed

When I filter Assignment Group to Service Desk, there are no empty items in 'Assigned to'.I'm impersonating platform user and using incidents under service desk.Not sure what's wrong and why I'm getting an empty list.

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