ServiceNow Community

Modify that page "Service Interruption: This instance is unavailable

I'm trying to look for the page where the below screenshot is configured. I wanted to add some kinda wording to reach out to our help desk in case there is an outage on ServiceNow. Does anyone know where this page is?

Question

Unable to create Interactive filter on Task_sla, unable to do Dot-Walking 'L1 Unit' field.

Hi All,I want to filter the TASK SLA report data in Dashboard record based on CSM Task record 'L1 Unit ' field( dropdown)PROBLEM:While creating Interactive Filter Reference on 'Task_sla' , I'm not able to select "L1 Unit" field from Dot-walkin as T...

Question

Control Visibility of attachments of in KB Articles

I want to show only pdfs attached in the article body not the jpg files in the portal of the knowledge article.If I make display attachments false I am missing pdfs along with jpgs.suggest better approach.

Question

ATF Scripted step output not returned for next step

I configured a server script ATF step where I get information from the hardware table PRD instance, compare this to what is defined in the instance the test is run on to identify IP addresses that I can run a first discovery on automatically. While ...

Question

Scripted Data Resource UI Builder

Hi I'm trying to use some scripted data resource in UI Builder for a report (data visualization - type: vertical Bar). I've tried many and I have the following findings: - if I use "Add data manually" and paste a JSON with the data that I want to dis...

Question

Connecting ServiceNow IDE & Build Agent to GitHub

Prerequisites Access to ServiceNow IDE Access to Build Agent (Zurich) GitHub Account Contents Creating your GitHub access token for authentication – Part 1 Create a new repository for your new or existing app. – Part 2 Set up ServiceNow IDE to...

Article

Resolved! Vanity/Custom URL configurations

Good afternoon! I just have a few questions regarding the setup of an alternate URL/DNS Entry. We worked with our Boundary team to develop a new DNS Entry/URL for our instance utilizing an IP address. We didn't notice any issues until we started se...

Question

CMDB

What does 'Depends on:runs by' and 'Depends on: Used By' means?

Question

the itsm manager wants to use Tehnology Management offerings to populate the support group of assoc

the itsm manager wants to use Tehnology Management offerings to populate the support group of associate CI, which CSDM stage would this be completed in?

Question

Attachment mandatory when the field is appear on the change Form

I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...

Question

How to add Search Bar in News feed(OOB) Widget in 'cd_news_center' page employee center pro ?

Hi everyone, I am working on customizing the Employee Center Pro portal and have a requirement to add a search bar directly into the News Feed widget . Below is the screenshot of the widget Can anyone tell me how i can achieve it ? Is it possible ...

Question

Updated Our Intranet URL - Need to Search for Links that need to be updated

Our company is updating our Intranet and SharePoint URLs. Is there any way to search all knowledge articles that may reference the old URL?

Question

How to add background Image to the esc portal menu item?

I have added a new topic, and to that topic, I have included a few catalog items. This is working fine. However, I need to add a background color/image to the menu items, similar to what is shown in the images below.How i can achieve this ?

Question

I have a requirement for the cat item . where i have a date/time field .

I want to allow users only to select the date .today+3 .

Question

Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

Question