SAM_ Discovery map Issue

[Jhansi LN]

Hi Team,

The software models are being created through the SCCM and Intune integrations. During my review, I identified more than 250 software models that do not have a Discovery Map associated with them. Additionally, some models are missing Publisher and Product details.

At this point, I am unable to determine the root cause of these incomplete records. Could anyone please advise on the possible reason for this issue and the recommended approach to correct these software model entries? My concern is that these inconsistencies may lead to inaccurate reconciliation results in the future.

Please note that software entitlements have not yet been imported into ServiceNow SAM. I would like to resolve these software model issues before proceeding with the entitlement import.

Please find the below screenshot for your reference.

Thank you.

[pr8172510]

Hi @Jhansi LN,

This usually happens when:

• normalization is incomplete
• discovery models are created before normalization runs
• SCCM/Intune raw software names do not match Content Library patterns
• Content Service / Normalization Data Services are outdated

Because of this:

• Publisher/Product remain empty
• Discovery Map is not generated
• reconciliation accuracy can be impacted later
  
  

1. Verify Content Library updates Software Asset → Administration → Content Library Dashboard
   Ensure latest normalization content is installed.

     2.Verify Normalization status Check samp_sw_product_map

           and normalization logs.

       3.Run normalization again

          Use: Normalize discovery models

              job after SCCM/Intune import.

       4.Review unmatched software

           Navigate: Software Asset → Administration → Unrecognized Software

                               Map missing products manually if required.

        5.Do NOT import entitlements yet  fix normalization first before reconciliation and entitlement import.

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[dreinhardt]

Hi @Jhansi LN , the created date for some of the shown software models is about 10y ago, it looks like that this is old data from pre SAM Pro area or demo data installed with SAM Pro.

I would recommend to review these records and remove them if not needed. As soon you start a publisher onboarding based on entitlements with PPN all required software models are auto-created based on the content library data.

Software models without DMAP is not an issue, but software models without publisher/product are not correct as publisher/product are mandatory fields for each software model records. Please check if the software model form is out of the box or needs to be reverted to be aligned with the latest release etc.

Best, Dennis