ServiceNow Community

Automate adding users to shared mailbox which are available in On prem AD.

We want to get list of shared mailbox and owners which are available in on premise. I have LDAP connection and am able to fetch the shared mailboxes and owner details available in info field. This contains lot junk values and parse the owner data. Ne...

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How to change date format in system to be 1-Oct-2026

How can I change the date format for all dates filed in the system to be like this (name of month in letters): 1-Oct-202611-May-2026

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Kindly provide correct answer

The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard Compliance Scorecard for server records that are not on the latest patch.What must be configured to achieve this goal?A. Technical Service Offerings, Dynamic...

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Resolved! VR: Risk Rating calculation - Business Rule clashes with Vulnerability Calculator

Hi,I'm currently facing a challenge in Vulnerability Response:A customer would like extend Risk Ratings for the Vulnerable Item table. The way they have currently set this up seems to clash with how VR is meant to work out-of-the-box. Can someone she...

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Issue in the importing of user records from Prod to Uat instance

We need some suggestions regarding data synchronization between our UAT and Prod instances in ServiceNow (sys_user)table. Currently, we have around 50,000 users with mismatched data between the UAT and Prod instances. We run a weekly scheduled job to...

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,,Password reset" widget layout is different on instances

Hi All I have an issue with widget related to Password Reset. When I open it in service portal it looks different on dev instance and different on test insatnce. I am trying to find some differences in CSS, HTML, theme and so on but still cannot find...

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How to create a related record and ui action for service operations workspace

HelloI need to customize the Service Operations Workspace.In the classic interface, there is a list of supporting group members displayed on the ticket. When a user selects their name and clicks “Join MIM Call”, a work note is automatically added to ...

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Multilingual Search for Catalog Items in Employee Center

Our goal is that when a user has English selected as their language and searches for a catalog item using German terms, the item should still appear in Employee Center Currently, search results are returned based on the users selected languageFor exa...

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how to check if attachments are added before submitting the RITM?

How to check if attachments are added to the catalog item before submitting the Request? Regards,Saranya

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I would like to change the screen that appears after submitting a catalog item.

I have created a catalog item to be used in the portal.When you submit the input form for the catalog item, you are usually redirected to a request summary screen.I would like to change this screen transition.What I expect is that when I submit the i...

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Need Info- CreatorCon & Dev Meetup

Hello Team,Can anyone help to let me know, when we will have Developer Meetup and Creator Con in Bangalore/India ?would be great if u can share Link/Page to follow to get proper timely update regarding the same.or if any groups ongoing...

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How do I use an obtained JWT Token (through rest message) in a flow API call?

I authenticate to Entra ID by using a certificate. I have created a rest message that uses this certificate to receive a token from entra id.Now I have to use this token in Flow Designer to do an API call. How do I get the token in a flow action? I c...

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Catalog Item Price is not Showing Correctly

There is a catalog item that has two different prices defined based on the Division. However, when users submit the form, everyone receives the same price of 20 euros. Does anyone know what could be causing this issue?

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Error Message coming twice in workspace view

Hi Community,I am trying to add an error message on workspace to show up under certain conditions, when the conditions are met, the message shows up. When we change the tab in the workspace, on some specific tabs, the same message pops up again. How ...

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Resolved! CMDB in Service Operations Workspace showing only limited CI categories – how are these determined?

Hi everyone,In Service Operations Workspace CMDB, I only see categories like Applications, Servers, Databases, Devices, etc., instead of all CI classes in our CMDB.On what basis are these categories displayed? Is it based on the CMDB class hierarchy,...

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