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How to make fields mandatory on Change New State without moving to Assess

Hi all,Our requirement is make fields- implementation plan, back out plan, schedule dates mandatory on NEW state. Currently, these fields become mandatory when we click on "Request for Approval" button. My requirement is make these fiedls mandatory a...

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Less screen. More signal: How AI is changing what accessibility looks like in the enterprise.

There’s a pattern that shows up over and over in the history of assistive technology: A feature gets built for people at the edge of a use case — folks who can’t use a keyboard, can’t read small text, can’t navigate a complex interface the way it was...

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How to show RTIM Variables on SC tasks

How to show RTIM Variables on SC tasks Tried to add Variable editor on the sc task form but its not populating variabl;es on the form both native view ans SOW!

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Compose Email option for the Interaction record in SOW gives the 'To' field blank.

We had the requirement to make the Compose Email option true for the Interaction records, I did it by making the Dictionary entry and ensured that the email_client is true in the attribute column. Doing so made the Compose Email option to come but wh...

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Knowledge feedback table data exporting

HiWhen I try to export the kb_feedback table data, it does not download all the records — only random records are downloaded. When I split the data and export the last three months, it works fine. But I am unable to download all the data at once, eve...

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Solution: How to Dynamically Refresh Reference Fields in Catalog Items (Service Portal + Native UI)

Hello Community, I recently faced an issue where a Purchase Order (PO) reference field needed to refresh dynamically whenever the Master Agreement field changed - without reloading the Catalog Item form.Even after creating a new PO via a Record Produ...

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Employee Center - 'My Tasks' Widget: Display Company Code

The "My Tasks" widget in the Employee Center displays the standard out-of-the-box information.For each RITM displayed in the "My Tasks" widget, i want the Company Code from the associated user's record (sys_user.company -> core_company.u_company_code...

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Filtering Case History to Show Only Selected Field Changes in Workspace

Subject: Filtering Case History to Show Only Selected Field Changes in Workspace Hi Team, I am working on Case History in Workspace, and currently, the history is reflecting changes for all fields. The issu...

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How to use a custom/own key (BYOK) for AES-256-GCM Encryption & Decrytion in Servicenow KMF?

Hello ServiceNow Community,I am working on the Key Management Framework (KMF) module in ServiceNow and need help with using our own organization-managed key for encryption and decryption instead of the ServiceNow-generated key. Current SetupCryptogra...

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Architect

create issue only conrol owner

ifanyone know “Only the Control Owner or a member of the Owning Group for the control may create an issue.” Any other users (not the Owner or Owning Group members) are prevented from creating an Issue

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Duplicate APM Numbers for Business Applications

In the cmdb_ci_business_app table, we have around 160 business applications with different names. However, several business applications have similar APM numbers.We are facing an issue where the same APM number is assigned to two different business a...

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Help with clent script in a MRVS to enforce a time selection between start and end times

Hello, I really need help for the forum Guru's. I am in the process of creating a booking catalog request form. The request consists of a single day, multiple days, and long term booking options. For the single day, I just used the form variable of D...

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Request Management

Dependent drop downs

Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...

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Moving a Record Between Applications in the Global Scope

Moving a record between applications in Global scope can be performed using out-of-the-box functionality in the platform. This process allows administrators and developers to reassign records to the appropriate application without requiring custom sc...

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