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watch, read, learn, earn your badge Celebrate Community Week with us Our week-long agenda is packed with hands-on learning, meaningful connections, and chances to earn badges that show off your skills. Start Your Adventure What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron The Community Week Agenda Breakdown! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by laurentapia #BuildWith is BACK! Here's your first look #BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith... Read More Posted by jordancbaron Our first Community Week! Here's what you need to know! So... it's your first Community Week? Ours too! A Cele... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online QLD ServiceNow Enthusiasts - November 2025 Hosted by HenryDo 4 Nov, 2025 12:00 AM PST Event Details Online Live on ServiceNow: [EMEA] Software Asset Management Office Hours Hosted by Lolita Honkpo 4 Nov, 2025 01:00 AM PST Event Details Online Live on ServiceNow: [EMEA] Enhancing Digital Workplace Experience with ServiceNow DEX Hosted by Lolita Honkpo 4 Nov, 2025 01:00 AM PST Event Details Online Live on ServiceNow: [EMEA] Enhancing Digital Workplace Experience with ServiceNow DEX Hosted by Lolita Honkpo 4 Nov, 2025 01:00 AM PST Event Details Online Live on ServiceNow: ITOM AIOPs Office Hours Hosted by Lolita Honkpo 4 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Transforming Workplace Operations: Unlocking Lease Intelligence with LeaseCore Hosted by Lolita Honkpo 4 Nov, 2025 09:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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MTTR calculation by excluding onhold state

MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]]  its include onhold state so how to exclude and calculate MTTR 

  • Question

inegration user does not have the right permissions

we are having really odd issues with a basic auth integration with Fresh Services itsm product has the roles in the screen shot, we have engaged fresh services but the issue appears to be on the Servicenow side. Role our user has; Can anyone spot the...

  • Question

add template in inbound email action

Hi everyone,I'm working on an Inbound Email Action that creates incidents. I want to apply a predefined Incident Template to populate default values like category, urgency, impact, assignment group, etc.script:    var incidentGr = new GlideRecord('in...

  • Question

Enable Delete UI action button for specific user

I want to enable the Delete UI action button for a specific user for my custom table which extends from the task table. When I tried checking the UI action button in the task table and tried adding the user role here I don't see the user able to view...

  • Question

CIS-ITSM EXAM

#01. How are the relationships between services and offerings that are built in Service PorfolManagement transferred to the Configuration Management Database (CMDB)?A. Only parent child (service:offering) relationships are automatically created in th...

  • Question

Resolved! CIS-ITSM EXAM

What baseline Change Flows support the baseline Normal Change model?A. Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasksB. Change - Normal - New, Change - Normal -Assess, Change - Normal - Imple...

  • Question

Resolved! CIS-ITSM EXAM

#01. You have just released a new Change Model to the testers. Testers report they can see told change models but cannot see the new change model on the change landing page. What couldcause this?A. Workflow has not been publishedB. Testers need itil ...

  • Question

On call trigger working only on assignment group changes

On call trigger rule working on assignment group changes and we want to trigger on priority changes as well . let say if incident priority changes from low to high then it should trigger ? how to configure this  

  • Question
  • On-Call Scheduling
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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