ServiceNow Community

Issue with Email compose in Activity Stream

Hi Team,In HR Case we have a customised field and when it is marked true the hr case should not be visible to other users apart the assignment group manager and assigned to.We identified a strange behaviour with the Email section in Activity Stream i...

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“Copy Change” functionality to correctly duplicate original Change Request details post-template

Hi Team,when am trying to click on copy change button original change request not copying along with custom template .we have created custom template after clicking on copy change in justification field add data was not copied in copy change request ...

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Change Management

Resolved! Hide New button

Hi Team, We wanted to hide New button in HR cases naive view,But no in HR workspace From where this action comes from, I tried to deactivate from UI action but its not working.

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Virtual agent launcher ring color change

Hello Team, On employee center portal I want to change virtual agent launcher ring color. can anyone help me with this. please refer attached snapshot. here ring color is green. Thanks,

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Automate Quarterly Assignment Group Cleanup Based on Inactivity, Ticket Usage, and CMDB Dependency

Requirement DescriptionWe are looking to automate the cleanup of unused Assignment Groups in ServiceNow.The goal is to reduce stale groups and inactive memberships without impacting active support or CMDB-linked services.This cleanup should run on a ...

Question

Client Script in HR workspace

Hi Team, We have client script- on change of affected employee on sn_hr_core_case table, it populated affected employee country in HR case.This working fine in native view for all HR tables and related COE tables. Client script UI type - All. In HR w...

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How do I limit which HR Services that HR Agents can see on the case-creation-page in HR Agent Worksp

I would like to know how to limit which HR Services (in the same COE) are available to different HR Agents on the case-creation-page in the HR Agent Workspace.In the attached screenshot, I would like Agent 1 to see all 3: NLI, FFWO, General ER Case b...

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📣 Central Repository for ServiceNow Tester / QA Job Openings (2–10 Years Experience) 📣

Central Repository for ServiceNow Tester / QA Job Openings (2–10 Years Experience) Hello ServiceNow Community! With the continued expansion of the ServiceNow platform across ITSM, CSM, HRSD, SecOps, IRM/GRC, and custom application development, the n...

Article

Mastering Bulk Requests: Create Multiple RITMs from a Single Form with MRVS and Flow Designer 🛒

Hello fellow community members, I've noticed a recurring question in the community: "How can we create multiple instances of a Requested Item, each with different variable values, all within a single request?" Think of it like a shopping cart experie...

Article

Resolved! Clonned OOTB Case Summarization Skill not working

I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...

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SmartDocs: Turn Document Bottlenecks into Workflow Accelerators

When Documents Disrupt Every Workflow Every enterprise workflow depends on information locked in documents — and every decision depends on accessing that information quickly. Support agents need policy details mid-customer call to make the right e...

Article

Best Practice for Adding in Citations

We are relatively new to the IRM Module. What's the best practive for adding CCPA Citations into the IRM Module. We use the Secure Control Framework controls as our Control Objectives in the IRM tool. One control may be mapped to CCPA 7002(b) but ...

Question

Allow Access for Visual Task Board

Hi All, We have a request to allow a Project Manager access to Visual Task Board in ServiceNow and to be able to leverage all functionalities of VTB e.g. adding, new card, lane, assigned to, update work notes.We are on Yokohama version, while checkin...

Question

Resolved! Transform Map issue

Hello All,i have a excel sheet data with updatedgroupname and existinggroupname values.i need to update the data existinggroupname is coelece so that it wont create updated fileds also i have created one on before script to do the name change.gs.info...

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Priority Matrix

Hello! We currently have two record producers, one for general incidents and the other for specific security incidents (only using ITSM module). A requirement is to have a separate Priority Matrix for incidents logged under the security incident rec...

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