ServiceNow Community

What are the recommended Taxonomy nodes (L1, L2) for IT service organization?

We are planning to move to ESC from existing SP portal. What are some of the recommended Taxonomy nodes (L1, L2) for IT service organization?

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Subscription Management - awa_admin now part of CSM and being charged by ServiceNow

I wanted to ask if anyone has seen this change in their Subscription. In the past awa_admin was never part of CSM but all of a sudden this has changed and ServiceNow has started charging this as part of the CSM subscription.

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ITSM

How do I enforce security best practices in ServiceNow?

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.list or .LIST

Which is the best practice for opening the table using .list or .LIST

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Issue with MCP–Figma Integration: UI Not Rendering as per Figma Design

Hi everyone,I’m working on a project where we’re using the MCP server and Build Agent to generate UI layouts in ServiceNow based on our Figma designs. However, after connecting MCP with Figma, the UI output produced in ServiceNow does not match the e...

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Banner Announcement Visibility for Logged-in Users

How do I make a Service Portal banner announcements only visible to logged-in users?

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Announcement
banner
Service Portal

Activity Formatter issue

Hi all, I have an issue where for one user he did something where now when he click on activity stream icon in form it opens up on the right side of the window and not redirects to the activity below, how do i fix this

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Resolved! How to import pdf documents to knowledge base

I have requirement to import pdfs to knowledge base to create knowledge articles. But ServiceNow is allowing only word formats as shown in below pictureIs there any advance knowledge management plugin to make pdfs to accept ?

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Flow Designer executions stuck approvals not triggering.

Hi everyone,We’re experiencing an ongoing issue with Flow Designer , where multiple flows are stuck in In Progress or are not moving past an approval step.flow context of RITM also showing the error as you can see in the image.

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Where is the OOB logic that auto-resolves tickets after Awaiting Caller for N days?

Hi Community,I’m trying to identify the out-of-box mechanism responsible for automatically resolving records after they remain in “Awaiting Caller” for a certain number of days.In our instance this behaviour applies to multiple tables, including:Inci...

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Custom Dynamic Translation build

We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...

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Virtual Agent

Alternative to “Run Script” in Flow Designer for Updating Reference Fields from RITM List Collector

Hi All,I have a custom table that contains a reference field pointing to cmdb_ci_service.My requirement is:When a Request (RITM) is triggeredI need to take values from a List Collector variable (Ci's selected on the catalogue item)And add those selec...

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No longer able to add fields from extended child tables to List Visualizations?

Hi everyone,Not sure if this is a change in Zurich that I missed, but I am noticing that I am no longer able to add fields from child tables to List Visualizations? Is this the case or am I maybe missing something? I am still able to add these as col...

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Error on Report : Customizatoin

Hi Community, When i was working on the report for the Geomap data visualizations.I just want to know whether, is there way to customize the error. In this report it show Cannot generate the report. I know there is no records, based on the conditions...

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How to customize "End Chat" Icon of Virtual agent.

Hi there, I wanted to change how "End Chat" icon looks in ServiceNow. I wanted to make it like "Red Circle" with black "X" in it. Could you please let me know how this can be achieved? and is there any way to make this change without any customizat...

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Virtual Agent