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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist RSVP Now – Join Us for the Nigeria ServiceNow Developer Meetup (Lagos & Online) Dear Community Member,... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Victoria ServiceNow User Group - September 2025 Event Hosted by Adam D1 10 Sep, 2025 12:30 AM PDT Event Details Online Live on ServiceNow: [EMEA] ServiceNow Security Solutions for Real-World Business Challenges Hosted by Lolita Honkpo 10 Sep, 2025 02:00 AM PDT Event Details Online ServiceNow Meetup #7: Wrocław Hosted by MichałG 10 Sep, 2025 07:00 AM PDT Event Details Online Live on ServiceNow: Get started with IT Operations Management Hosted by Lolita Honkpo 10 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: ServiceNow Security Solutions for Real-World Business Challenges Hosted by Lolita Honkpo 10 Sep, 2025 08:00 AM PDT Event Details Online Live on ServiceNow: SOW Adoption Series Session 4 - Agent Workspace to SOW Migration Overview & Demo Hosted by Lolita Honkpo 10 Sep, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

  • Question

ITOM Academy

  Welcome to the ITOM Academy! In this monthly webinar series, the ITOM Product Management team and other ServiceNow SMEs will share leading practices for ITOM Visibility, Cloud Accelerate and AIOps LEAP products, and you will be able to ask questio...

  • Event
  • ITOM Visibility and Cloud Accelerate Academy

Managing Digital Interfaces and Integrations in Enterprise Architecture

Interfaces, APIs, microservices, etc. and integrations are crucial parts of the IT fabric.   Understanding and cataloging your Interfaces, Integrations and how they interact with your Business Applications is critical.   Digital Integration Managemen...

  • Article

Live on ServiceNow: [APAC] ServiceNow Impact Office Hours

  Join our ServiceNow Impact Office Hours, where you can connect directly with the product team to ask questions, get insights, and discuss best practices. Whether you need guidance on key features, roadmap updates, or troubleshooting help, this is ...

  • Event
  • Live on ServiceNow
  • Office Hours
  • ServiceNow Impact
  • Virtual

Script Include Not Working on getrowcount

var countofrec = Class.create();countofrec.prototype = {    initialize: function() {    },    reco: function (xyz,desc) {        var gr = new GlideRecord("xyz");        gs.addInfoMessage("Inside Script Include");        gr.addQuery('short_description...

  • Question

Dashboards Simple List: How to combine group by sections

I created a dashboard with a simple list view widget. It is currently grouped by on specific field on a form. The group by split it into three sections, yes, no, or empty as the answer for the field. I want to combine the no and empty fields. Is ther...

  • Question

Smartsheet integration with ServiceNow

Hi All, I have the below requirement to configure ServiceNow - Smartsheet integration. Whenever few fields in Business Impact Analysis table changes, then the updated field values should be transferred to Smart Sheet. Please assist. Thanks & Regards.

  • Question

Hide comments on KB Articles that are in a specific Knowledge base

Has anyone successfully hidden comments on Knowledge articles within a certain Knowledge Base for users without specific roles (sn_hr_core.admin, knowledge_admin, admin) while keeping the comment submission form (kb_feedback_section) visible in Xanad...

  • Question

PDI ServiceDesk app issue: This application ID already exists

I have recently signed up for a ServiceNow developer account and requested an instance. However when I try to add the only app I have available (the ServiceDesk), no matter what I choose for an application ID it says the ID already exists. I found a ...

  • Question

Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

  • Question

Service Mapping Implementation Task

Hi All, I was doing now learning Implementation simulator task and I was struck at one of a module called 'Create New Connection Section to JBoss WildFly Module'I had done all the required steps, still facing an error as there in the attached screen ...

  • Question
  • Service Mapping

Incident Record view is working in Native UI but not in Portal

Hi All, We have a custom portal where I can see the list of incidents but when I am opening an Incident record explicitly it is showing "No elements to Display" bcz the URL contains "view=case". When I remove that view=case it is redirecting to "Defa...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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