ServiceNow Community

CI field Auto Population in the Alert record(em_alert)- Event Management

Hi,My requirement is that the CI field in the Alert record should get populated always. It should be populated based on the Node field. But currently if the Node field contains ci value that doesn't extend cmdb_ci_hardware then the CI value is not ge...

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Reporting on sprint duration

What is the recommended approach to align EAP sprints and increments with business quarters in Strategic Portfolio Management?

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Resolved! Import Users, Groups and Group Memberships using Single Import Set

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Cannot see Collaborative Work Management Option in Team agile tool field. Am i missing any config?

Hello,Cannot see Collaborative Work Management Option in Team agile tool field. Am i missing any config?

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ServiceNow Australia Release: New Scoped & Global Classes, REST APIs, and SOAP APIs Enhancements

The Australia release introduces several important platform enhancements that improve developer productivity, dynamic schema management, API flexibility, and integration capabilities. These updates focus on strengthening extensibility, improving data...

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Update TinyMCE Toolbar system properties

Hello @all I’m trying to update the following system properties:glide.ui.html.editor.v4.toolbar.line1glide.ui.html.editor.v4.toolbar.line2glide.ui.html.editor.v4.valid.buttonsHowever, after adding the values, I’m not seeing any changes reflected in...

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Enterprise Agile Planning - Cards disappear from Planning Board columns after page reload

Problem When custom state choices are used as columns on the Enterprise Agile Planning (EAP) Planning Board, cards appear in the column when moved but disappear after a page reload. Cause On page reload, the Planning Board does not determine column...

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Enterprise Agile Planning

RITM state and stage

Is there any official ServiceNow documentation that defines the standard State and Stage combinations for Requests (REQ) and Requested Items (RITM) when multiple Catalog Tasks (SCTASK) are associated with a single RITM?

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Setting up SSO - what is the expected login behavior with an incorrect/invalid email address?

We are setting up SSO with Azure/Entra. At login when entering an invalid email address what is the expected behavior?

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Recommended actions card configurations

Hi, I am wondering how I configure the buttons and cards for recommended actions as per the image attached. When doing so through guidances it seems to allow some buttons on the cards to be updated for example, the similar incidents record card is e...

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UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

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User Fields are not auto populating while creating catalog form

Dear ServiceNow Community friends, please help if you can I had below issue, if you can check and provide the solution. It is really great help & appreciate your response I am creating a catalog form & below is the requirementWhile filling the catalo...

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Reference Architecture
Service Catalog
Service Desk
Service Level Management

Microsoft Intune integration with servicenow

Hi,As Microsoft Intune Integration does not provide the chassis Number, How to get it and stored into the import set table and then update to the CMDB table?

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Fields are not auto populating for a catalog form

Dear ServiceNow Community friends, I had below issue, if you can check and provide the solution. It is really great help & appreciate your response I am creating a catalog form & below is the requirementWhile filling the catalog item form, these fiel...

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I want to adjust the content of the modal window that can be displayed from the information marker i

Clicking the information button in the catalog item's reference field displays a record form in the default view within a modal window.This record form doesn't appear to be a "form widget."I want to hide the displayed UI actions and related lists, bu...

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