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Community activity

Limiting HAP Pro License consumption

Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...

  • Question

Resolved! Deleting assessment templates from Assessment workspace

Dear community, It should be a basic functionality but I don't currently find it. I'm looking forward to as part of the clean-up of my developments to deleting some assessment template from the Assessment workspace but I don't find currently the opti...

  • Question

Environment Variable Automatic population

Hi, I am working to set up the cmdb configurations.  Requirement is to auto populate "Environment" Field. But we did not get any specific conditions from our customers. Can anyone guide on what conditions we can define the environment field as Dev/Te...

  • Question

IT Asset Management system properties

What are the OOTB System properties to be enable when you have basic (Asset Management) plugin in place.

  • Question

Make Notes field on Time Sheet Portal (TCP) mandatory

Good day I am trying to make the Notes field mandatory on the Time Sheet portal.  I have followed this thread and created a Data Policy on the time_card table: https://www.servicenow.com/community/spm-forum/how-to-make-the-project-time-sheet-category...

  • Question

Resolved! Update Incident autoclose to 3 business days

Currently, the auto close system setting for Incidents is set at 7 days. How can I update this to 3 Business days? I think If I change this to 3, it may not be business days. See attached.

  • Question

Attribute-Based Planning -All That You Need to Know

  Attribute-Based Planning Greetings community members! Today I will deep dive into the attribute-based planning.   In the next experience of SPM, attribute-based planning is the base for three functionalities - Capacity planning,Resource management ...

  • Article

Resolved! Consumer vs Consumer User - Avoiding Registration

As the title says: I'm trying to figure out how to circumvent Consumers needing to 'register' for the CSM portal. By what I've read, the difference between the Consumers and Consumer Users is primarily 'registered' or 'not'. I'm attempting to avoid r...

  • Question
  • Customer Service Management

Azure Delegated Permissions <-> ServiceNow OAuth / Outbound Rest Messages

Hi all, we have a catalog item which is pre-populated with data from azure (on-demand). Here is the current flow:0. User logs on to ServicePortal via SSO (Azure Account / OIDC Identity Provider)1. User selects a subscription from a dropdown.2. Catalo...

  • Question
  • Cloud Provisioning and Governance
  • Orchestration (ITOM)

Exco level monetary benefits tracking - how?

Across multiple projects I have to be able to track financial savings,  I then need to be able to report upwards to our exco as to what month on month financial savings have been made. I think we use the Monetary Benefits tab, but how has anyone use ...

  • Question
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