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(i) button - preview - for Subject Person and Opened For

HelloSomehow I'm not able implement this.I need this (i) preview button for Subject Person and Opened For and I'm not able to add this preview.Why? How to do it please?

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Restrict Data Import to Group-Specific Records in Hardware table

Hello everyone, We have a requirement to allow users to import data into the Hardware table (alm_hardware), with access restricted by a custom reference field u_managed_by_group (reference → sys_user_group). We have four distinct groups. Users shoul...

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How to wrap text in HRSD lists

We recently went live on Zurich and have noticed that in HR Agent Workspace lists, the text is no longer wrapping like it used to before the upgrade. I've found some instructions online of how to wrap text, but it doesn't seem to apply to HR. Does an...

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Resolved! Bring other Table data(ex RITM,SCTASK) into Collaborative work Management(CWM)

Hi All, The requirement is to use the CWM for an ask. If so, requests, RITMS and its respective tasks which are created via portal can it be bought into CWM. There is something as connect ed work where we can define table and its conditions and bring...

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Understanding where the "From" address is populated when composing an email from a Case

Hi everyone,I am trying to understand where the "From" address is being populated when using the Compose Email function from within a Case record (see screenshot attached).From what I can see, I am assuming this is coming from the Case Default Email ...

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via script Tool , how to lookup for the data in the attachement of the KB

Bellow is the script tool which i wrote and it works perfectly fine to extract the information from a kb article, however sometime i am not able to get the requested information from the KB article which has an attachment ( PDF, word, csv, excel):ca...

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How to configure a formatter on the idea form

Hi, I want to configure a formatter on the Idea form, which shows comment related to that Idea dynamically. These comments are not OOB ones, and these are stored in a separate cf_comment table. I tried to build a UI macro, but the issue is it is no...

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Blank User Values in sys_gen_ai_usage_log Table

We are currently using the sys_gen_ai_usage_log table to create reports as per business requirements. While analyzing the data, we observed that AI usage records for a significant number of entries show the user field as “blank.” We understand that a...

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Resolved! Know about ServiceNow certifications

Now I am working in MNC and my ServiceNow Account also linked with my company Email and password . I done some certification with this account . So problem is when I am going to leave this company how could I get these certification for my use (In r...

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Resolved! last 12 months query for custom records

HiI have a custom table(x_app_cost_service) having several records with "period" in format "FY25: M09". attached scrrenshot.I want to get all records for last 12 months.suppose today is FY26:M02 (feb month 2026 ), it should calculate 12 months from ...

Question

Dashboard is not visible to anyone except Admin

Hi all, There is a dashboard we have created and add some certain roles to show to particular user but even providing the roles to the users they are not able to see only admin is able to see. additionally there is application admin also not able to...

Question

Invoice creation using document intelligence

I need to create a new invoice record whenever an inbound email comes in with attachment and need to extract the values from the attachment using document intelligence and map the values to the invoice record.Could any one help me on this?

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Create a release record from backend script and apply a template to it

Hi all, I have below requirements in Digital Product Release: 1. I want to create a release record from background script and apply a release template to it. But on the release record I could not see any particular field which stores this template va...

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Integrate servicenow with Azure AI chatbot

Hi @everyone,I need to integrate servicenow with azure AI chatbot. I am new to integration can someone help me with this requirement, like what steps i should follow.1. Whenever an incident is submitted for Category/Subarea (Engineering Tools and App...

Question

Restricted Caller Access Privilege for Licensing Engine

Hi, I am working on catalog item to manage membership in ServiceNow groups, including groups that have roles requiring a subscription. Information on whether the groups requires a subscription are stored in Subscription Group [group_has_subscription]...

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