ServiceNow Community

Regarding stockroom filter in the hardwre disposal form

I have to apply the filter in the hardware disposal form such that Hardware Disposal Order form Given that I am a LAO When I am updating the disposal order formThen I should only be able to select the stockroom that I am managing. I have tried to mod...

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Never Extend from the Task Table for Your Custom Scoped Application UNLESS...

TL;DR Direct task table extension inherits 16 (Zurich release) ITIL role-specific field-level ACLs that create unexpected security constraints for non-ITSM user populationsThese inherited ACLs remain invisible during development because developers o...

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App Engine Studio
Custom Tables
Scoped App Development
Servicenow Development

Identifying child class in ServiceNow while having hardware as a fallback for virtualisation class

Currently, I am working with ServiceNow and have a base class of hardware and a child class of virtualisation server(and storage server). The hardware class has identification rules such as a name with a priority of 300 or a MAC address with a priori...

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Data Acquisition

Hide the Collaborate section on Major Incident Playbook

Hi! I need to hide the "Collaborate" section from the Playbook tab when I open a Major Incident. Does anyone have any idea how to access this component?

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KB articles are not visible o ITIL use

Hi All,I have created 2 database views between Incident table + m2m_kb_task table and Sctask table + m2m_kb_task table as shown in the pictures. When i created Pie chart to see KB attached to tickets. ITIL Users are not able to see KB article number ...

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Resolved! Enhancement vs. Standard Change

We are about to launch an Enhancement request that will be accessible to all end users, regardless of their role, so that they can request minor enhancements from the development teams. However, one of our teams needs to receive requests for configu...

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Knowledge Base / University / Add Type filed to group form

If someone can assit on the above please reach out

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Knowledge

Hi Team, How to add a field to compair old article and new article in KB knowledge.comparision between the pervious version to current version article Thank you

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Request Management

[How to] Flow 3 Strike rule for Incident

I’ve seen a couple of community posts related to this, including one today with an approved solution that could easily be adapted. When we first implemented this, our vendor gave us a scheduled job, but it was unreliable. Our second vendor moved the...

Article

Risk Workspace : Overview Tab on Control Test Record Not Visible to End Users but Visible to Admin

Hi Community, In Risk Workspace, I’m seeing inconsistent behavior for the Overview tab between Control and Control Test records.Details:-1. Same end user can see the Overview tab on Control records but the Overview tab is not visible on Control Test ...

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Audit Management
Integrated Risk Management (IRM)
Risk Management

Incident Communication Plans Not Attaching

Hi, I am seeing a weird issue when trying to utilize communication plans for major incidents and I am wondering if anyone has an idea of where I can look. I have created a record in comm_plan_definition that has only one condition - Major Incident S...

Question

Error in the flow designer after moving from one instance to another

There is a flow that exists in both instances, and their sys_ids are the same. Once changes are made to the flow in the development instance and an attempt is made to move it to the test instance, after deploying, I receive an error message stating t...

Question

Resolved! How to show only active users on the "Edit" button under sysapproval_approver table ?

Good evening.!On the sc_task table, under "Approver" section, we have "Edit" button.Issue is, once you click on the button, the list search is showing both active and inactive users. My requirement is to only show active users. How can we achieve it?...

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Resolved! Add Prefix to Work Note

Trying to add a prefix to work notes on a custom table. I initially thought a business rule would fit the bill, so I tried that.../** * name : work note prefix * table : x_somescope_table * when : before * order : 100 * update : true * f...

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Missing certification ID for CAD

Hello Community Team, I recently completed the ServiceNow Certified Application Developer (CAD) certification and successfully received my certificate. However, I noticed that my CAD certificate does not display a Certificate ID, whereas my ServiceNo...

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