ServiceNow Community

Auto-populate percentage on a field

Hi, I have a requirement where on the intake form there are 2 fields, total cost and % of funding. There is a 3rd field total funding cost which populates the percentage value of above fields. For ex, if % of funding-60, total cost- 100 then total fu...

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How to populate a Record Producer field using Generative AI based on user selection?

Hi Everyone,I am working on a simple Record Producer use case where I want to demonstrate Generative AI capabilities to our customer.The Record Producer contains only three fields:Type of RequestProduct Recommendation (visible only when Type of Reque...

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Need Table names of Legacy Reports, Dashboards and Migrated Platform Analytics tables

Hi Team,We are planning to perform a clone from Production to all Sub-Prod environments this weekend. Some of the data required for testing is missing in the Sub-Prods. Could you please help provide a list of table names that are related or interlink...

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How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table?

Good afternoon.!How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table? Requirement: I created a user profile (Service Account) in Test instance and now, we do not want MFA for it?How can we achieve it? Please help. This ...

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MID Server is stuck in Validating state

Troubleshooting steps perfomedStopped the MID Server service.Removed the encrypted key from the MID Server configuration.Cleared security files located in both the security and security_backup folders.Restarted the MID Server service.Invalidated and ...

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New Data Model in CMDB for APIs

As of the 1.49 version (released September 2023) of the CMDB CI Models app on the ServiceNow store, there is a new data model for collecting API inventory and related information. While there are many different types of APIs (REST, SOAP, gRPC, etc) ...

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Data Foundations

Errors with Service Mapping- Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection

We are performing Service Mapping on one of the Service We using, which we were able to Map on Istanbul version. However, after we have upgraded to Kingston, we keep getting the error as below on the entry point itself: Missing pattern-based outgoi...

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Service Mapping

How to call a portal page in the backend

I have a UI button with the following code in the client_script_v2function onClick(g_form) { g_modal.showFrame({ title: 'Select users to send the survey', url: '/nothemeportal?id=bulk_send_onboarding_survey&workspace=true&sys_id='...

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Resolved! Subscription License type with per user License Metric question.

If we're using the Subscription License type with Per user License Metric, If we do not have an integration for the product, do we need to then list the authorized users via the User Allocations tab on the Entitlement?

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How to bring the catalog variables to the list view of the RITM as it holds the OOB fields.

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Resolved! How to Disable the Problem Module in ServiceNow (Service Operations Workspace)

Hi Community,I’m working on Service Operations Workspace and need to disable the Problem module only on SOW so that users cannot access or see it.I’m looking for the best approach.Any guidance or steps would be greatly appreciated!Thanks in advance.

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All Widgets to print in same A4

I have multiple platform analytics widgets on my dashboard, but when I use the print option, all the widgets are printed on a single page instead of each KPI/widget printing on a separate page. Is there a way to fix this?

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I ha

Cannot get into my developer instance

Hello.. I have read articles about the MFA having issues when accessing Developer instances. Is there a way to have my MFA reset so that I may get in? Thank you in advance.

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Email Subject Should Not Change When Applying New Email Templates in CSM Workspace

Hi Community,I have an issue in CSM Workspace → Emails tab.When I click Reply or Reply All, the email opens with the correct subject, for example:Subject: Case Auto Assigned to: CS0000148However, when I apply any Email Template, the subject gets repl...

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developer.servicenow.com completely defunct

>Create Xanadu instance to mirror the release my institution currently uses>Go to "Start Building">Error, the page you are trying to reach cannot be found>Go to "ServiceNow Studio">Error, the page you are trying to reach cannot be found>Search for Ap...

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