ServiceNow Community

Resolved! SGC-SCCM Integration failing on second run

Hi Team, SGC-SCCM works perfect when the Last run datetime is empty. However when that gets filled in after the 1st run it fails with import log as below. MID Server reported error: SQLState: S0001com.microsoft.sqlserver.jdbc.SQLServerException: Inva...

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SAM

Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...

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Issue in workflow

Hi Team, we have issue in workflow , unable to move from left to rightthe variable ( please reffer to the screenshot)

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Service Catalog

Email Templates Not Applying from Email Tab in CSM/FSM Workspace

Hi Everyone,I am facing an issue while trying to apply email templates from the Email tab in CSM/FSM Workspace. When I click on the “Apply email templates” icon within the email composer, the templates are not being applied as expected. Steps to Repr...

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Agent Workspace
CSM Configurable Workspace

Debug Errors in Flows

Running some debugs on a flow because it is not running when a Request is created. Tried adding a "wait for duration of time" flog logic. That failed and when I debugged it, it said that was the issue.So, I removed that flow logic and tried again. T...

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The Owner field should be mandatory on new catalog item

The Owner field should be mandatory on new catalog item, and it should not affect the old catalog item

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How to move a existing view via Update set?

I need to move a already existing view from a dev instance to the live instance.Which tables do I need to put into the update set? I know the correct process would have been to create a Update set before I change or create the view. Netherless I need...

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Renewals calendar - Personalize with more Options

I need to know if it’s possible to add more date options to this screen.I’m working on a project where the client wants to see more options, such as 180 days or 365 days.I haven’t been able to figure out how to customize this feature—have you seen th...

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How to retrieve data with a Script Include in UI Builder?

I'm really new to UI Builder and have a business requirement that I need help with. Currently, in the core UI forms for catalog tasks (SCTASK), we have a UI Macro on the form that provides a list of consolidated work notes and user comments for the e...

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Hands-On Workshop

We are excited to invite you to an engaging, hands-on workshop presented by professionals from both KPMG and ServiceNow. This is a fantastic opportunity to dive into the capabilities of ServiceNow’s Integrated Risk Management (IRM) and Business Cont...

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In Person
workshop

An unknown error is visible on top "Sandbox: using sn_i18n is restricted!"

Hi Team,While testing the dev instance for the Zurich release, I encountered an error in the following location:Discovery Admin Workspace → Tuning Tab → Checks sectionCould someone please help me understand why this error is appearing and how to reso...

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How to assign chat to all available agent in agent workspace

We have configured Agent routing based on user department and chat is assigned to only one agent at a time. But recently we received a enhancement to assign incoming chat to all available agents in agent workspace. Can you please tell me how to achie...

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How to build a report to track “tickets reassigned away” by engineer in a day?

Hi everyone,I am trying to build a report (or visualisation via P Analytics) for a manager that shows how many tickets an engineer worked on today, but reassigned to another team/engineer. Example scenario:The engineer receives 10 incidentsWorks on 5...

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Issues with Data Discovery Jobs when running a Full Scan Type(for Privacy/Classification) Yokohama

When creating a data discovery job with a scan type of "Full", we are running into 2 issues. 1. When running a scan on a single table, the scan is not covering all records on the table. It will run a small number, 3 or 4.2. When running larger jobs w...

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Customer Security and Trust (CST)

Adjust the pricing of the child product offer based on the attribute value of parent product offer

Hi, I have a bundle offer (ParentOffer1) which comprises of 2 child offers (ChildOffer1 & ChildOffer2). Each of the child offers can be sold standalone as well. ChildOffer1 is defined as transient. ParentOffer1 -> Bundle OfferChildOffer1 -> transien...

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