ServiceNow Community

Completed Certifications of CSA and CAD

Recently I completed My ServiceNow Certifications of CSA and CAD. SO What is the next process I'm Going to do. And How I can Apply Internship in ServiceNow India 2026.

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hrsd

I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but I am not getting search variable w...

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Now Assist Virtual Agent chat bot will search KB first or topic first?

Now Assist Virtual Agent chat bot will search KB first or topic first? Thanks.

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Knowledge article template variations - what are you experiences?

Sorry about the long read! Note: I'm mostly curious to hear thoughts and experiences from your organisation — don't get too hung up on the specifics of our setup! (And hopefully don't just answer that we need better content approval) We're evaluatin...

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Creating knowledge

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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On submit client script

Hi We have requirement that is on startwork ui action but they doesn't want to touch that oob ui action so they want me work on onsubmit client script that is Whenever the case changes from ready to in progress state by clicking on start work the Sla...

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Epic in Project - new project workspace - button "new" in the related tab "epic"

Hello, Why is there a "New" button in the "Epics" related tab on the "Details" page in the new project workspace?As I understand, epics are connected to a project through stories.However, if we create an epic using this button, it doesn’t seem to mak...

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Stages for RITM which are getting updated from Flow are not getting translated

We are unable to translate 'fulfillment' stage coming from flow designer, translations in sys_choice table is already there, can anyone help here?

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Request Management
Service Catalog

Default module name

What is the default module name when a new application table is created? Plural form of the application name'X_' prefixed to the application name'U_' prefixed to the application nameSame name as the application name

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Need Help on Creating a Report with Key ITSM Metrics in Table format

I am looking to create a report in Table format with the below key ITSM metrics in columns for each Assignment Group. I want to show all these metrics in one single report in the attached format. 1. Group Name2. Group Manager3. Open Incidents4. Open...

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Article creator cannot view retired articles

Hi everyone,I hope this finds you well. I'm having an issue where my article creators / approvers can't view the content of their retired articles. After I open the article in HR Agent Workspace, the message 'You do not have sufficient privileges to ...

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ServiceNow Administration Fundamentals course

I have been learing CSM and while in Knowledge check i have completed the video and strill it shows in progress . are there any questions to complete this knowledge check lesson . as i am not able to see any questions apart from the video

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How to detect if Now Assist popup is already open in onchange Client Script to prevent multiple pops

Hi everyone,I’m working on a requirement in ServiceNow where an onChange Client Script triggers a confirmation popup. However, in some scenarios, the Now Assist popup (OOTB) is already open at the same time.This leads to multiple popups being display...

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Import Set API

I am working on import set API:(function process(request, response) { var bodyText = request.body.dataString; if (!bodyText) { response.setStatus(400); return { status: "Error", message: "Missing request body" }; } var body ...

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Import Set API

(function process(request, response) { var bodyText = request.body.dataString; if (!bodyText) { response.setStatus(400); return { status: "Error", message: "Missing request body" }; } var body = {}; try { body = JS...

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