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in servicenow workflow when catalog task is cancelled then flow it is not moving forward.

in servicenow workflow when catalog task is cancelled then flow it is not moving forward.When catalog task is closed complete or closed incomplete, then only workflow is moving forward.Like to know why the workflow is not moving forward when catalog ...

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Resolved! Hide Add Task Button on Project Workspace

Hi There, is there any way we can hide Add Task button on project workspace. I tried to hide it but its not present in declarative action/ui action or anywhere else.

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Resolved! Discovery - Classification criteria is missing/empty for OOTB Classifiers

We know thatFor each classifier, there will be classification criteria. That criteria contains the condition that a target host has to satisfy in order to trigger a relevant classifier. but for many OOTB classifiers, the criteria is empty.Then how it...

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change

When is a change task for Post Implementation Review created for an unauthorized change?A. When the c hange request moves to CloseB. When a change manager accepts the changeC. When the change request moves to a state of ReviewD. When the change reque...

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How to create reports for MTTR, TTR and Total time taken to close for vulnerable items

Hi. Is there a recipe to create MTTR dashboards for time taken to close vulnerable items, in the same way there is a recipe in your community article on how to create "Reports for MTTR, TTR and Total time taken to close for incident table"?

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Vulnerability Response

Purpose through community

Finding Purpose: At Work, In Family, and Through Change Introduction: The Quiet Question of Purpose Purpose isn’t always loud. It doesn’t always arrive with fanfare or clarity. Sometimes, it whispers in the quiet moments between meetings, in the ca...

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Architect

Child Tables Not Visible in Platform Analytics Reports

Hi Everyone, I would really appreciate your help with this. In my PDI instance, Platform Analytics allows me to see all child tables under the Task table and dot-walk to them while adding columns in a report. However, in my dev instance, none of the ...

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Resolved! Throw Error message if no attachments found in catalog item

I have created a catalog in that there is an OOB functionality to "Add attachments" I want to add on submit restriction if no files attached how can i do that , on submit client script is not working

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Adding ProxyAddresses in Active directory Distribution List using ADV2 Spoke.

Hi i am trying to add proxyAddresses when to Distribution List when creating them using powershell script and using them in the ADv2 spoke "Create group" action. but unfortunately, this fails with "Server rejected the client credentails" error. the ...

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How do I know I am ready to implement Now Assist for ITSM? Data readiness?

How do I know I am ready to implement Now Assist for ITSM? I came across this blog post from SN employee where a store app link is given for 'Now Assist Readiness Evaluation' and this app is created by some vendor and not ServiceNow. Q1 - Isnt there...

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Looking for insights on running a workshop for Now Assist for ITSM

I am looking for insights on running a workshop for Now Assist for ITSM, like what to ask, what to do in a workshop etc.There are several workshop decks for other ServiceNow products like ITSM (incident, problem, catalog etc), in Now Create, but coul...

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Visible Task category field based on Assignment group type

Hi Everyone,I have one requirement on Catalog task Form.Assignment group is there and it is reference type and having the groups are Workforce Management-APAC, Workforce Management-US, Workforce Management-EU and there is another field is Task Catego...

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Limit visibility of an article field

Good Afternoon, I am hoping to pick the brains of the collective. We would like to add a field on our knowledge article templates called "Internal Handling". Its a field that teams can use to put instructions for our Technical teams and Service Desk...

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Now Virtual Agent

Today, i cannot interact with Now Virtual Agent in Copilot.

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on submit client script is not working

Hi All, onsubmit client script is not working function onSubmit() { var gr = g_form.getValue('action'); if (gr === 'sharing') { alert('Chandan Patra'); return false; // Prevents form submission } return true; // Allows form submi...

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