ServiceNow Exchange: Autonomous IT Academy - AI Skills for Fulfillers

    AI Skills for Fulfillers | Autonomous IT Academy Your IT fulfillers spend too much time on repetitive tasks — triaging incidents, writing resolution notes, searching for answers across tools. This session shows how Now Assist AI skills and agent...

• Event

CPQ Configurator Opens Blank Screen in Workspace

Hi Everyone,I’m facing an issue with the CPQ Configurator in Workspace on my Personal Developer Instance (PDI).Issue DescriptionWhen I open a Quote in Workspace and click on the Customize (Configurator) icon for a line item, the configurator opens bu...

• Question
• CSM Configurable Workspace

OIDC SSO - Auto provisionning - import table not created for userInfo

Hi ! I'm actually configuring a OIDC SSO for my customer : - the authentication is ok- the user account I'm using is correctly connected to Service Now I'm also configuring Autoprovisionning for my user, which is based on both ID Token and User info....

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How to get EOL dates on POS device by OS

POS devices seem to go end of life based on their OS version. Currently models are generically pulled into ServiceNow via a separate integration for these devices. Because the models are at the higher level there isn't a way for me to tie the devices...

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Pulling Okta user from catalog item portal

Good day!Anyone here have done a portal form and on the form, instead of a reference to sys_user, the requirement is to pull user information from Okta. The form will have a freeform text where submitter will provide the email address, then click a c...

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Data Visualization - Single Score widget

Haven't had a great experience migrating Reports and Dashboards to Platform Analytics.We're finally getting around to updating our dashboard, reviewing each one, and manually fixing those  dashboards as needed.  Yuck. One question still remains, How ...

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Integration Hub Starter showing overallocated

 Integration Hub Starter is showing as over-allocated in Subscription Management, so we need to address this. Could you please help us identify the root cause and let us know which module or activity is contributing to this usage?

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• Architect

Can anyone please tell what is difference between Studio,AppEngine Studio, UIBuilder.

Hi,  Can anyone please confirm what is difference between Studio, App Engine Studio, UI Builder and ServiceNow Studio.  Regards, Nivedita   

• Question

Now Assist in Virtual Agent can still integrate with external bots?

I wanted to double check that using the "Virtual Agent Bot Integration API " to still route live agent chats to the appropriate channels still work for bots that are set up using the Now Assist in Virtual Agent?Any experiences that others can share a...

• Question

Change default typing indicator (3 dots animation) in virtual agent

Hello everyone, how are you? I would like to change what is displayed while the Virtual Agent is "typing" a message, those three animated dots. Could someone please help me by telling me how to do this, or if it’s not possible, let me know that it ca...

• Question

Create a Scripted Rest API to fetch RITM Variables

Requirement is to "Create a Scripted Rest API to fetch RITM Variables"API should accept RITM number or sys_id as input.API should fetch all associated catalog variables and values.response should include : 1. variable name 2. variable label 3. variab...

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I have created 2 variables which are hide from catalogue item view and ritm view but visible in sc

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Data Certification for CI and Relationship

Hello, We have run data certifications on AWS cloud CIs (ex: Cloud Gateways, Load Balancers, DynamoDBs, etc). Each of these require a relationship to a Service Instance. In certifications you can't select fields from a child and parent CI to include ...

• Question