Stop email processing via inbound email actions

Hi Team, I am working on a requirement for inbound email actions and creating a record in a expense table, but need to stop attachments processing to those records, I should skip attachments , I have tried below lines but not working Please help what...

• Question

How to trigger approvals based on multi row variable set values

Hi Team, How to trigger approvals based on Multi Row variable values ?I have a requirement where user can select multi System IDs and based on that it show trigger approval in the flow designer and once approved appropiate catalog task should open. T...

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Can we do GlideRecord or ACL Restriction on the Database View Record?

Hi Team, Can we do GlideRecord to the Database view records so that i can copy and paste the record to the custom table? Or Can we write ACL restriction to the Database View Records? Please check and provide your inputs. @Ankur Bawiskar - Please prov...

• Question

Penetration testing

Hello, I am looking for more information about the Penetration Testing module. Are there any past webinars or trainings that I can take?Outside of the few docs on it, I am not finding much information/demos, or collateral we can use. Does Application...

• Question
• Application Vulnerability Response

Restrict break glass account login out side ip range

Hello All ,We have created one Break glass account user and we need to restrict that user and prompt a message if the user if the account tries to login to the instance outside the ip range provided.How i should achieve this? any idea @Ankur Bawiskar...

• Question

Can a product catalog item be created without creating a software model

Can a product catalog item be created without creating a software model?  This would be for non-licensable software that there is no entitlement.

• Question

Virtual Agent where to put the no agent available

We recently had a task at my organization to update the No Agents available message in Virtual Agent with more information on when the agents are there (hours). I found there are two places that this message is being updated and I am unsure of what t...

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• live agent chat
• Virtual Agent

Assistance Needed: Overlapping Records Query Returning Incorrect Dates in Scripts – Background

Hello, I'm using Scripts – Background to query how many records have overlapping dates based on the start and end date parameters from a Service Request. The intended behavior is that if the start and end dates fall within an existing record, it shou...

• Question

Restrict creating incidents using incident.do

Do you guys know what is the best way to prevent users from creating an incident using incident.do? We want to encourage users to use the Service Portal so that an Interaction record gets created first before an incident.

• Question

Insights button in dashboard

 Hi, I have an insights button in my platform analytics dashboard but it shows nothing actually. What is the actual function of this button and if it does not work can we hide that button?Is there any way that we can hide it for one dashboard?  Regar...

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Question regarding Project Workspace Financials tab

 Within the Financials tab, there is a Time Scope section at the top. I have a few questions related to this area.Under what circumstances would the Time Scope not prefill based on existing records? One of our users encountered this issue, but we hav...

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Service now Administration Fundamentals/ CSA

How can we complete the Service now Administration Fundamentals/ CSA?

• Question

What roles does the course Associate System Administrator prepare you for?

• Question

Disabling Insights on a Dashboard

Hi,I have created a dashboard, but it has an Insights button which cannot be edited in the edit mode. Since I do not use any insights, I would like to disable this button. How can I achieve this? 

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