ServiceNow Community

Assistance Need for Portal search with Number

How to configure the global search bar with INC numberThe result is coming in form view but we need the ticket viewPlease assistThanks,

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Copy attachments to RITM record created through inbound action

Hi Team, I have created an onbound action in sc_request table and itis creating the RITM catalog item and I have to copy the attachments records which are given in email to RITm but it is not happening. Can someone help me with this if there is anyth...

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Resolved! Drag & drop attachment for all catalog form

As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not...

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How to color VTB Card background

Hi, Is there any way to color the VTB Cards background in the VTB Board based on certain conditions?

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Allow additional attachment extensions to a specific catalog item

Hello everyone, I want to know if there's a possible way to allow extra attachment extensions for one specific catalog item.

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Will defining one Custom URL as Instance URL impact the use of the other Custom URLs?

We are currently using two Custom URLs:servicenow.acme.comsupport.acme.comWe want our end users to always get links (to knowledge article and forms for instance) in the support.acme.com format.Our support staff is using servicenow.acme.com to logon t...

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Field Service Mobile "Find Part" does not find part

Hello,We are in Utah patch 7. I am setting up Field Service Mobile for our facilities teams. Work Order Tasks show up on the map, everything seems to be working well. However, if I add a part or go to inventory and search for a part, it doesn't find ...

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Planned and Actual effort is setup with a 24 hour workday, not 8 hour

Hello! In our firm we use the PPM module for our Projects. In the projects we use the Planned vs Actual effort to keep up on the hours spent in the projects. The problem is the days is setup as a 24 day, not 8 hour workday as it should be in our ca...

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Create Incident if inactive User tries to login

Hi experts We have enabled the "Auto Provisioning User" for our Azure Identity Provider which automatically creates users when they log in for the first time. Now we want to set "Locked Out" to "True" for users who have not logged in for 3 months. Af...

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Resolved! How to revise for the CIS-discovery exam

Hello everyone,I wish to learn revision tactics to read for my CIS-DISCOVERY exam in a couple of weeks and i can see there is no e-book for the course, does anyone have tools that can help?

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Show choice list option only to certain dept/groups and for rest user remove that option.

Hi all, so I have this task whereby in a select box choice options. The variable name of that select box for example is 'Service Request' and in there have 5 options. For option 1, 2 & 3 only users belonging to a certain department or certain groups ...

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Service Mapping query

Hello everyone,I have a quick question regarding Service Mapping implementation. Our MID Server is hosted on-premises, while the entry point for the service is a SaaS platform URL. I’d like to understand what requirements or configurations are needed...

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Service Mapping

Resolved! Attachment variable - Service Catalog

Hi All, I am having a attachment variable in a catalog item. The maximum limit of the attachment should be 20 mb. Can anyone please let me now how to achieve this? Thanks, Vinu

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Service Catalog

How to create macro button in servicenow portal form

I wanted to create a macro button on portal form named as "ADD', and if we click on add button then it should automatically copy the value mentioned in another variable "Description" and add this value in another exiting Multirow variable as a record...

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How to add the hyperlink in the portal

Hi,I written one script include and call that into client script to show the field msg. In that message box itself I have to add the hyperlink of url. That url is stored in the one field called "contactlink". How to add the hyperlink in the client t...

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