ServiceNow Community

Demand Management - what to capture/how to route?

Hi Everyone, are there any best practices in term of what objects should be ideally captured when raising a demand, and how do you ensure the demand gets assigned to the appropriate team/person that should manage it? OOTB, on the demand form there is...

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Report on all RITM that skipped approval

Hello everyone, We have a catalog item where some of approvals were skipped, now I need to create a report to understand how many of those RITM were skipped. I tried adding a filter to the Stage column, but only returned completed stages because was ...

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Reporting

Run Flow Executionwith ATF

I should run a Flow Execution for the incident to check whether an SMS has been sent. Is it possible with ATF to run the flow to trigger the sending of SMSs?

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Notification is triggering multiple times

Hi Community, In our current setup, the ServiceNow instance operates in the IST (Indian Standard Time) zone. A business rule was implemented to monitor incident creation for a specific domain. The rule triggers a notification when 25 incidents are cr...

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Resolved! Set survey to trigger every quarter

I have a survey I want to trigger every quarter for members of a particular group. On the related list of my Survey Definition [asmt_metric_type], I can add trigger conditions, however these seem to require specific events to trigger. On the Survey D...

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Disable Attachment Encryption for specific Portal's

Hello,Does anyone know, how can disable the attachment encryption on the specific portal, as we have few of them that are customised.The users that are using the portal get the pop up to upload and encrypt and upload without encrypt. I dont want that...

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Discovery Pattern variables

While creating patterns in discovery, the CI Attribute pane on the right hand side (refer to the screenshot attached) shows the list of all the fields for the selected CI Type. Are these fields treated as temporary variables which will then populate ...

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Integration of SAM with Cisco, SAP, infoblox, F5

HI Team, I want a support from all of you as we want to integrate the License which is puchased for hardware devices like Cisco, F5 Load balance or infoblox with ServiceNow but we are not able to integrate OOTB, Please let me know how we can integra...

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SaaS License Management
SAM

Resolved! configure create problem task type in SWO

i am trying to add new problem task type in SWO but can't find how to do it.1) have already configured interceptors2) have already configured problem task types - prb_task_model but doesn't show up here3) the standard UI does give all the problem tas...

Question

Now Assist in Virtual Agent - Branding:menu items not visible

I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. I attached a screenshot below. Whe...

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Is this a Tag Governance Policy limitation?

Hello, I have a Tag Key & Value policy that compares Application tag against existing Business Applications: var tagValues = [];var gr = new GlideRecord('cmdb_ci_business_app');gr.addQuery('life_cycle_stage_status.name', 'In Use');gr.query();while (g...

Question

Now Assist in Virtual Agent - Branding:menu items not visible

Hello Everyone, I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. I attached a scre...

Question

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Microsoft SharePoint Online spoke - Look Up Folder action test parameters

Microsoft SharePoint Online spoke - Look Up Folder action test parameters Need help on syntax for input parameters or format for site location, Document Library Name and Folder LocationSharepoint URL is https://companyname.sharepoint.com/sites/servic...

Question

Flow Designer

Hello Folks,I have a requirement to build a flow for 8 approval variables in a catalog item. Out of these, variables 1, 7, and 8 are mandatory, while the others are optional. The flow needs to check each variable to determine whether an approver is p...

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