ServiceNow Community

For Group Resource Assignments, how to handle people coming and going from the team

When creating a Resource Assignment where Assignment type is Group, whether a Task or Operational RA, the RA remains assigned to the Users in the Group at the point of the creation of the RA. When people are added to a Group, they do not get added to...

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How to Hide a Related List Tab on the Workspace When There Are No Records for that List

Similarly to how you can use a list control to hide a related list tab when there are no records matching, how can you do the same but for the workspace view. The list control only works in the back-end view, but I haven't found an easy solution when...

Question

Compose Email stuck on loading for Problem,incidents records in Workspace

Hi all,I’m facing an issue in Customer Service Workspace where the Compose Email button is stuck on loading for Problem and Incidents records.It does not open initially, but after a hard refresh, it starts working again and opens the new record compo...

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Resolved! Decision table help

Trying to use a decision table for one of our teams to auto route tickets based on a custom field in incident This is what we haveCategorySubcategoryAffected Item Affected Item is custom in our environmentWhat the team wants is that if the Affected I...

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Resolved! Change the PIR shown in Service Operations Workspace

Does anyone know how you can edit the PIR that is displayed in the Service Operations Workspace when a Major Incident is resolved. It's obviously different from the one shown in the Major Incident Workbench. We'd like to add additional sections to it...

Question

Build anywhere, run on ServiceNow: deploying from external IDEs

For developers with preferred IDE's and AI coding tools, ServiceNow's April Build Anywhere announcement offers maximum flexibility. Developers can build on ServiceNow using any front door. The ServiceNow SDK and agent skills now work across Claude Co...

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How to copy Region field from incident to REQ & RITM & SC Task.

Hi,If a request created from an Incident how i can copy region field to REQ & then RITM & then SC Task? Thanks in advance. Regards,Juganta

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Demystifying ServiceNow Security: It’s Not Fragmented, It’s Layered

If you’ve ever wondered: Where does Platform Security stop and SecOps or Risk start? Do I actually need all of these security products? How does risk (and now AI) fit into all of this? You’re definitely not the only one. We hear this a lot,...

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Customer Security and Trust (CST)
Platform Security

Mobile App

Hello! Is there a mobile app for the Knowledge26 conference?

Question

Bell Notification not routing properly

Requirement : When new record inserted to live_notification table and user is not empty one bell notification should created and route to the table record mentioned in the live_notification record. Issue : I have created provider notification and its...

Question

Why would a Page Route Map be defined?

Why would a Page Route Map be defined? 1 . To redirect users to a Service Portal login page 2 . To redirect users to a Service Portal after they login 3 . To specify what Search Sources a Service Portal should use 4 . To automatically redirect users ...

Question

Group Managers should be able to edit fields on groups records and should be able to add/edit member

Hi,Group Managers should be able to edit fields on groups records and should be able to add/edit member in the groups without consuming ITIL license.Please suggest the best approach to achieve this.Thanks.

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Hiding Now assist in Ai search

Hi all, We have successfully enabled Now Assist in the AI Search. However, the requirement is to restrict its availability only to ITSM users and ensure that it is hidden/disabled for HR users. Thanks for the help in advance.

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Service Desk Operations (Interactions and AI)

Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those cu...

Question

Add fields to CAB Workbench within Service Operations Workspace

I'd like to add more fields to the CAB Meeting tab within the Service Operations Workspace but I cannot see where these changes would be implemented. I looked into the varies views that changes offer but nothing seemed to align to what I'm seeing wi...

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Change Management