How to copy Region field from incident to REQ & RITM & SC Task.

[jugantanaya]

Hi,

If a request created from an Incident how i can copy region field to REQ & then RITM & then SC Task?

Thanks in advance.

Regards,

Juganta

[AlpUtkuM]

If I would be you, I would only create one more additional region field on RITM or SCTASK form. It would not make sense to create same field for every form.  I would create an after Business Rule on Incident table. Business rule should run on Insert. Try below code on BR

// Example code to copy region field from Incident to SCTASK

(function executeRule(current, previous /*null when async*/) {

    var task = new GlideRecord('sc_task');

    task.addQuery('parent', current.sys_id);

    task.query();

    while (task.next()) {

        task.region = current.region;

        task.update();
    }

})(current, previous);

[jugantanaya]

Hi @AlpUtkuM ,

Thanks for your email.

Above BR is not working.
Any other solution do you have?

Regard,

Juganta

[AlpUtkuM]

Did you pay attention to the exact field names? Alternatively, you could try using flow designer to replicate the field value from Incident to the form you want.

[lauri457]

When you order from the catalog via that ui action, the originating incident will be added as a parent to the request [sc_request] record. Consider if you really do need to duplicate the same data in multiple places when you have a clear hierarchy from the sc_task to the incident where the information is stored. 

If you really can't live without it then you can just put something like this in a before br on sc_req_item and sc_task

//ritm/sctask
current.setValue("u_region, " current.request.parent.u_region.getValue());
//req
current.setValue("u_region, " current.parent.u_region.getValue());