ServiceNow Community

Discovering microsoft store softwares & license keys

Hello, I understand apart from discovering installed software from Add or remove programs or through file based discovery, how can Servicenow's agent client collector discover installed software from Microsoft Store apps.Additionally, we have noticed...

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Handling @type and @baseType fields in Scripted REST API → Subflow mapping

I’m receiving a JSON payload through a Scripted REST API and passing it to a subflow for further processing. The payload contains attributes like @type and @baseType. However, when defining the subflow input, ServiceNow automatically converts @type t...

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Pass dropdown value to form in Workspace

I am working on a ServiceNow Workspace and need guidance on passing values from a dropdown to a form.Requirement:I have created a custom table application that stores application details.In Workspace, I added a Dropdown component that displays the l...

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Demo data not visible in Shopping Hub portal after installing S2P plugins

Hi everyone,I’m currently learning the Source-to-Pay (S2P) – Shopping Hub module in ServiceNow.I have: Installed all the plugins mentioned in the official documentationLoaded the demo data successfullyVerified that the demo data exists in the backend...

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Best practice to convert FBD scans into installed softwares

Hello, We have below use case from our SAM stakeholders which I think can be delivered through File based discovery. 1. Discovery of installed software that cannot be discovered by agent with SAM policies2. Detection of file paths for installed softw...

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Is it possible to display Record Producer variables in the CSM Case Workspace view

Is it possible to display Record Producer variables in the CSM Case Workspace using the Variables Formatter? We are creating Cases via a Record Producer and would like to know if the Variables Formatter is supported in CSM Configurable Workspace to d...

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Hide “Awaiting Acceptance” State from Edit Button on Workspace View

I have a requirement where, when a user selects multiple records (bulk records) from the HR Agent Workspace view and clicks the Edit button to update them, the “Awaiting Acceptance” option should not be visible in the State field.In other words, duri...

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Unable to change ESC Footer Logo

Hi all, I am trying to change the logo in my employee center footer. But the update and delete buttons for the logo are not present. How can I fix this? Thanks

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how to Modify ACL on sysapproval_approver table

Hi,can u advise to Modify ACL on sysapproval_approver table to allow system admin to update the APPROVER field. thanks.

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CMDB Health Dashboard, under compliance shows " No Data Job Completed, however there were no CIs"

HI Community, In CMDB Health Dashboard, under compliance it is showing as like this "No data availableJob Completed, however there were no CIs available to evaluate" what does it means? where i need to check this and for other 2 completeness and corr...

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Close notes not visible on HR case

I have been trying to display close_notes field in HR case table but it is not visible. Anyone can help with it?

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How to strictly restrict Portal access by Role?

Hi Community,I am working on a requirement to strictly isolate user access between two ServiceNow Portals based on roles.Requirement Details:Partner users should only be able to access the Partner Portal (/partner)Employee users should only be able t...

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Auto clear list collector type variable

Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...

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In UI page submit button is not working for non admin users

Created UI page containing few checking and submit button. The button functionality is working for admins. But it is not working for any other users when clicked on submit button.

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Proactive Problem Management

Hi Team, We want to Identify Proactive problem management use cases & implementation .One way is to look at the incident data, look for re-curring incidents and this is a manual process. I am looking for some guidance here like what and how should b...

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