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Resolved! Locate the ITBM L1 Demand Manager Dashboard

When we started our Demand Management journey last year, we reviewed several demonstrations, webinars, etc. During that time we saw a screenshot of a dashboard that we just cannot find. ITBM L1 Demand Manager Dashboard Can anybody point us in the r...

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Renewals calendar - Personalize with more Options

I need to know if it’s possible to add more date options to this screen.I’m working on a project where the client wants to see more options, such as 180 days or 365 days.I haven’t been able to figure out how to customize this feature—have you seen th...

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Is this posibile to show all the "Change Request" details to all user in the catalnder report portal

Hi All, I have created one calander report and called it in the portal widget.But my requirment is all the user want to see all the change details in the catalnder report is this posible .?

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Sailpoint creates hundreds of temporary connections after it's restart

SailPoint IdentityIQ for Service CatalogApp id: x_sap_integrationVersion: 3.2.0=====================================SailPoint Identity Governance ConnectorApp id: x_sapo_iiq_connectVersion: 1.0.6====================================== SailPoint for S...

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Inbound action not getting processed.

I have an Inboud action configured to update the case based on Acceptance and Rejection mail user sends via Outlook. The mail is getting recieved in the system but is not getting processed. Details:I have a notification triggered when state changes t...

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Metric for part of a process

I'm not sure this is the right place to post this, but I couldn't find a place that fit. I have a metric that tracks when a record moves through different process steps. That is working fine.But I need to be able to report on when it spends time in ...

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PDI can't get latest SPW updates

I can't update my PDI to the latest version of Strategic Planning. Is there a workaround? Here is the error I can't. I don't know of a way to get something from the store into a PDI.

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Incident Preview – Field visibility based on State

Hi, I am working on Incident Preview view. I need to show On Hold Reason field only when State is On Hold. UI Policy is not working in Preview. I tried Display Business Rule and Client Script but it is not working. How to control field visibility in ...

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Handling Awaiting User Three‑Strike Rule When User Meeting Is Scheduled (Looking for Best Practice)

Hi Everyone,We currently have a three‑strike rule on Incident → Awaiting User that sends reminder notifications to the affected user after a defined inactivity period and may eventually lead to escalation/closure. Problem / Use CaseThere are scenario...

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Modify fields in a close incident via put API

Can an API via put method with admin rights modify fields such as “root cause” “resolved at” after the incident state is closed?

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Contract [ast_contract] - Parent children fields dependent on Record Producer

Hello,I have a question regarding the Parent Contract number and Child Contract number on a Record Producer.I have two variables on my Record Producer:Parent Contract number – Reference field (Contract [ast_contract])Child Contract number – Reference...

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Caller Authentication does not work using twilio provider

Dear all,I have setup an Assistant provider as twilio for testing voice agent.From the configuration below I have setup the KBA for caller identification through phone number and set the caller authentication as Auth AppWhen calling the voice agent n...

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SNPI - Import CMDB Data - Failed

I got this task result that prevents me from validating the task.Did you correctly import 6 CloudDimensions (CD) servers?I have searched the community search to see if I can try something different but mainly the Field Maps Related List does not see...

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Are custom fields the only way if agent wants to create HR Case directly via workspace

So our client wants specific HR Services to be submitted only via workspace, however, she have so many fields she wish to see in the HR Case form when creating the case. Note that this is not available in the portal, are custom fields the only way to...

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Add a field in EAP story card view

Is there a way to add a field in the attached view and make it default across the platform for every user. We do have an option to personalise and add but the requirement is to add for all the users. Looks like there is no such view available on the ...

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