User Activity
Hi Experts, My organization want to limit the access of creating cases for the internal users based on specific group/role. We are on Australia upgrade and using CSM workspace. Please find the attached screenshot for better understanding of my query....
Hi Team, We have ServiceNow instance for our customers and for them we also have a knowledge base.The dedicated knowledge base is available only to customers(users) who are logged in to the portal otherwise it never shows up - attached 1.pngKnowledge...
01-07-2026
Hi Experts, I have a question regarding creating knowledge articles in ServiceNow. Please could you confirm the best practice to write keywords so that customers can find relevant articles faster?For example: I have below keywords to use. Please coul...
Hi Users & Experts, Currently, a notification is sent to the customer whenever a knowledge feedback tool (KFT) task is marked as resolved. The email body configured in the Notification email script captures the article number and its version on whic...
08-01-2025
Hi All,Background: In the dev instance, the KFT task triggers a notification to the user who submits feedback on the knowledge article when the status = resolved or awaiting information from the user. I recorded 2 update sets in dev.1. Deactivated th...
