How to set default pre-selected values for ChoiceList in Mobile Filter Condition
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28m ago
Hi Community,
In the ServiceNow Field Service Mobile Agent app, on the My Work Order Tasks list screen, we have configured a custom mobile filter using sys_sg_filter_condition for the State field (Type: ChoiceList, Operator: OneOf).
Current Behavior:
When an FSR opens the list screen and taps the Filters drawer, the State filter condition defaults to Any. The FSR must tap on State and manually select active states (Pending Dispatch, Scheduled, Assigned, Accepted, Work In Progress) and tap Apply every time.
Desired Requirement:
When the FSR taps the Filter icon, we want the State field to already have those 5 active states selected by default (Pending Dispatch, Scheduled, Assigned, Accepted, Work In Progress) instead of Any, while still giving the FSR the option to click into the State filter to select other states (like Closed Complete or Draft) if they choose to.
Questions:
1. Is there any supported way or attribute in sys_sg_filter_condition_attribute (or elsewhere in the Mobile Platform) to set default pre-selected choices for a ChoiceList filter condition?
2.If this is a platform limitation of the mobile filter drawer UI, what is the recommended best practice in FSM Mobile to show active tasks by default while preserving the user's ability to filter for closed/other states?
Any guidance or confirmation would be greatly appreciated!
Thanks in advance!
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