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Question

How to get the Payload that get sents to JIRA from Flow designer for Incident tickets?

Good afternoon.!We have ServiceNow-JIRA integration. We have a requirement, to get the payload that gets sent to JIRA from the Flow designer upon any Incident ticket updates? We need it as a JSON format. Is it possible to get it?Please help. @Ankur B...

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RITM has multiple requests(group1,group2 ), if g1 got approved then g2 requests no longer required

Hi AllI have two subflows attached to a flow. the subflow 1 triggers when the space is one of 1, 2, 3 subflow 2 triggers when the space is 3 4 5 I have selected 1 and 4 so that both subflows triggerand in subflow 1 it will go for approval request onc...

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On PTASK table, when Assignment Group changes, automatically it should set back the State to "New"

Good afternoon.Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.1) I tried using Client Script, but it worked only on F...

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Change Date Format

Hello, I am getting date in string as 01-Feb-99. How can I convert this date into dd-mm-yyyy?Please guide. Thanks in advance !

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UI Builder: Event Visualization Click Payload Returning Null When Passing sys_id

Hello Community,I’m working in UI Builder where I’ve created a workspace page that uses Data Visualization to display Incidents grouped by Assignment Group.I configured the visualization with Group By = Assignment Group.I then added an event handler ...

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How to run "Populate primary resource attributes" from background script

I have to create a Action in flow designer, where I will be passing user sys_id. I want to trigger "Populate primary resource attributes".

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Resource Management
Service Portfolio Management

Clarification on SLA Due Field Behavior in task_sla

Hi,Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.If there are no...

Question

Dashboard not appearing in test but appearing in dev instance

Hi everyone I am having a few issues with viewing a dashboard when impersonating a user within a group in the test instance in service now.The dashboard is appearing for admins and users within said group in the development instance fine. And is show...

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How to make fields as read only on portal ??

Hi All, How to make time zone , business phone as read only on the portal page. @Ankur Bawiskar can you help? Regards,Shabbir Shaik

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Project task parent field shows empty because reference sys_id does not exist (broken reference)

We are seeing an issue in pm_project_task where the Parent field shows empty in the UI, but in the XML the parent field contains a sys_id, for example:parent = c86566d1fb66e618ebd3f027aeefdc88 (display_value is empty)When we try to open this sys_id d...

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What is the difference between Expected loss and Potential loss in risk events?

Hi, everyone. Risk events have "Expected loss" field and "Potential loss" field. What functional differences exist between them?I have confirmed that entering values into the Expected loss field reflects the Expected loss figure at the top of the Ris...

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risk management

Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2) – IntegrationHub Jira

I am facing an issue while integrating Jira using IntegrationHub.When configuring the Update Jira Issue action, I get the error:Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2)No dynamic inputs data was provided from the action I u...

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Agile Development 2.0 using Servicnow

Introduction to Agile and ScrumAgile is a set of guiding values and principles that promote an iterative and incremental approach to software development.Scrum is a specific framework with defined roles, events, and artifacts used to implement Agile ...

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Agile Development

hide a knowledge base

Hey folks. How do I hide one kb from non-logged-in users? I've tried user criteria and advanced codes, but it all fails. I can hide articles from guests, but I want to hide the whole kb because the user experience is a bit bumpy. Thanks rob

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