Add Hr templates to contextual sidebar on HR workspace

Hello,  I would like to add an option to the contextual sidebar on the HR agent workspace. Has anybody been able to do this? And if so what steps did you take to do this?  Many Thanks,  Luke

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Catalog Task not created when workflow runs (after upgrade to Zurich))

Subject: Catalog Task not created when workflow runs (after upgrade to Zurich) Hello, We have an issue with a catalog item workflow after upgrading our instance to Zurich. Problem When the Request Item (RITM) workflow runs: The workflow starts correc...

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SNUGDK HOT TOPICS 2026

HOT TOPICS 2026 Vi planlægger spændende ServiceNow User Group events i 2026 – og vi vil gerne høre dine idéer.  Hvilke topics synes du er mest interessante til kommende SNUGDK Events?  Sådan giver du feedback:Skriv din kommentar direkte i artiklen el...

• Article

Catalog Task not created when workflow runs (after upgrade to Zurich)

Subject: Catalog Task not created when workflow runs (after upgrade to Zurich) Hello, We have an issue with a catalog item workflow after upgrading our instance to Zurich. Problem When the Request Item (RITM) workflow runs: The workflow starts correc...

• Question

Widget on service portal

I am working on service platform. I have cloned the out of the box widget call "KB Most viewed", when I drag and drop original widget into my page it works fine but when I drag and drop the one that I cloned from the original is causing an error, is ...

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How to get instance from build partner program

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How to use Record producer variables on Flow designer

Hi everyone, I would like to know how can I user record producer variables on flow designer like we use the catalog variables. I would like to know to why I can't see the Task filled on sc_item_producer_record after a record producer have been insert...

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Integrating Enterprise Agile Planning (EAP) with Jira or Azure DevOps (ADO)

  UPDATE!!! As of Sept, 2025, SPM team is working on an OOB integration that connects EAP directly with Jira, targeted for 2025 & beyond release (with Safe Harbor notice), with the below scope:(NOTE: The timelines are very tentative and may change ov...

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application is not selectable in Studio

Why application name is showing blank in studio application picker window. I check the sys_app form as well for the application and things are looking good there. Not sure what is wrong. See the first record in below screenshot. I see no application ...

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How to configure CI items.

When the Class is selected only CI's of that Class can be selected in the Configuration Item (CI) field.Note: I've created new Class field and it is reference to CI class table

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• Change Management

Service Now Admin

I am beginner in ServiceNow

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Unable to download Azure Pipelines store app - Zurich version

I’m working on a project that involves integrating Azure DevOps Server with ServiceNow to automatically generate change requests when a release is created in Azure DevOps.I was developing using the Azure DevOps Pipeline plugin (x_mioms_azpipeline), a...

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Background issue of side by side result page in SN Utils attaching resolution.

Hi Everyone,you just need to go to SN Utils extension and right click -> select tools -> select popin / popout I thought this is useful for Community members hence sharing   

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Effort <> Duration

In the pm_project table there are fields that refer to a quantity of hours as Type "Duration". Any field that contains some quantity of effort should be of type -- integer.  For example, 8 hours of effort can be spread across an indeterminate number ...

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How to access file from file path

Hi All,one Team everyday they will place file in shared folder. so to get that file From run commander when I place "admin\Servicenow\majaordata\import\" , it will take me to Import folder , there are multiple files. Now I would like to access specif...

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